Water Networks Maintenance Operative

2 weeks ago

Scottish Borders, United Kingdom Scottish Water Full time

Together we are Trusted to Serve Scotland.

Scottish Water has an exciting opportunity for a self-motivated, flexible individual to join the Tweed Team covering Edinburgh, Lothian’s and the Borders within Customer Service Delivery as a Water Network Maintenance Operative.

About the Role

You will join a motivated team who are committed to making a real difference to the experience our customers have with us. This is not just a task driven role - you will be empowered to take ownership of problems, investigate them fully, initiate solutions and provide support to our customers.

As a member of our water response team you will work a 37 hours a week within the core hours 7 to 7. You will be responsible for carrying out repairs and maintenance on water mains and maintaining water network assets, plus a variety of other tasks, dealing with customer facing related issues on a day to day basis.

You will be required to participate in an out of hour’s functional standby rota.

The focus of the role will be to ensure the resolution of customer issues and the recovery of any reputational impact our operations have on customers.

Key Accountabilities/Tasks.- To contribute to the maintenance and carry out routine repairs and maintenance on the Water Network infrastructure.- Dealing with customers on a day to day basis ensuring they are well informed of work being carried out and that there is mínimal disruption to the service.- To maintain Scottish waters water assets.- Completing all necessary reporting systems for measuring performance and productivity.- Comply with all Scottish Water safe systems of work, chapter 8 NSRWA and all other relevant Health and Safety policy and practice.- Carry out small plant, equipment and vehicle safety checks.- Participate on an out of hour’s standby rota.- Dealing with numerous internal and external stakeholders.

Essential- Driving licence.- Be able to work as part of a team or as a lone worker.- Basic computer skills.- Basic report writing skills

Desirable- Previous experience in a similar role- Knowledge of water network.- Understanding of H&S for site working- CPC Excavator Qualification- SWQR Street works qualification.- Basic Ground Maintenance skills.

Salary Range: 21,053.00 - 28,425.00 GBP Annual (dependent on Skills & Knowledge)

You can also expect:
- 38 days of holiday per year (including public holidays) with the option to buy 5 more- Eligibility to join the defined benefit, contributory pension scheme- Annual company bonus- Life assurance scheme- Paid time off for community volunteering- Access to "SW Splash", saving you money on holidays, bills and shopping- Excellent family friendly policies around Adoption, Maternity, Parental Leave, and Flexible Working

Do you have any support needs?

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Working at Scottish Water

Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better - and you could help play an important part

We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people’s differences. We are committed to creating an engaging environment and a positive experience for our employees.

We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.

In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.

We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).

We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities.

We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people.

You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing.

Next Steps

As part of our commitment to developing a flourishing Scotland, it is important that Scottish Water employees are resident in Scotland and contribute to the Scottish economy by paying Scottish income tax on their earnings. As a result we ask all potential employees to confirm that they are resident in Scotland, or to confirm their intentions to move to Scotland within 3 months of their start date.

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