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Customer Support Consultant

7 months ago

Birmingham, United Kingdom Pinewood Technologies Full time

Pinewood Technologies currently has an exciting opportunity for an experienced, enthusiastic, customer focused, Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system, Pinewood DMS.

As a Customer Support Consultant at Pinewood, you will assist our customers with any day-to-day queries, help trouble shoot problems, and provide client training.

**Your responsibilities will include**:

- Diagnosing and finding solutions to customer queries in a timely, professional manner.
- Developing relationships with stakeholders across the business, and communicating product related issues to the relevant team.
- Logging and investigating outstanding tickets.
- Contributing to and helping develop Pinewoods internal knowledge base.
- As your knowledge grows, providing support to more junior members of the team.

This is a full-time position on a three-shift rota (7am - 3:30pm, 09:00am - 5:30pm and 10:30am - 7:00pm). Occasional weekend and bank holiday work is also expected and will work on a rolling shift pattern.

**About you**

The ideal person for this role will be a natural people person, with an ability to understand the needs of the customer. You’ll have an inquisitive mindset and get satisfaction from solving complex problems.

You will also need:

- At least 1 year of experience in a similar role - Technical Support, Helpdesk Advisor etc.
- Any experience working in a dealership or with a DMS is highly desired but not essential.
- Strong time management skills with an ability to prioritise your own workload.
- Educated to A Level OR equivalent in work experience.
- Excellent telephone manner with an ability to think on your feet.
- An interest in the IT and/or Automotive industry.
- A full driving license, OR be working towards passing a driving test.

**What’s in it for you?**

This is an excellent opportunity to join a growing software company and make a direct impact on our clients' experience. We offer on the job training, a flexible work environment, and an opportunity to develop a long term career with our business.

You can also expect:

- Competitive starting salary - £25K per annum
- 5% stakeholder bonus scheme
- Flexible mix of home and office working
- 25 days holiday
- Regular 1-2-1s and career development opportunities
- Free onsite gym
- Employee recognition and rewards
- Regular social events

**About us**

Pinewood Technologies was established in 1981 with its head office based in Birmingham, UK. We offer a cloud-based Dealership Management System for retailers in the automotive sector globally. Our DMS lets automotive retailers work more efficiently and enables them to provide better customer service - which results in a higher profit for the retailers. Our system is complimented by a range of integrated mobile apps which help further digitalize processes within the motor dealership. Our customers represent over 50 major automotive brands, with over 30,000 people using our DMS every day in the UK, Nordics, South Africa, Asia Pacific and various countries across Europe.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site gym
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Birmingham