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Repairs Planner

7 months ago

Royal Tunbridge Wells, United Kingdom Fortem Solutions Ltd Full time

**The Role**
We have an exciting opportunity to join us as a Repairs Planner on a permanent basis, for our Town & Country Repairs team based in Tunbridge Wells, Kent. You will be responsible for providing a seamless service to ensure our property operation works are effectively planned, scheduled, and monitored for trade persons and external contractors. The Repairs Planner will liaise with internal and external stakeholders to coordinate appointments and scheduling resources ensuring that we are maximising productivity while maintaining a high-quality service to all. This is an office based role Monday-Friday 8am-5pm with our amazing offices being conveniently located to reach via train, bus or car.
**The Project**
A Repairs Planners duties and responsibilities will include the following: - Reporting into the Senior Planner and work within the Planning team to provide an effective service and identify ways of improving service - Accountable for reviewing the daily diaries and implementing changes/improvements to daily plan - Planning repairs and maintenance requests to the relevant operative - Liaising with operatives, tenants, and the Client, ensuring high levels of customer service and delivery to required levels of time and quality - Coordinating the successful completion of daily works orders in conjunction with all direct reports - Work towards individual and client KPI's - Ensure trade skill sets and location parameters are working effectively - Tracking and monitoring to completion to ensure a first time fix - Arranging and where required rescheduling appointments using our planning tools and updating and changing information as the job changes. - Check the previous day's diary to ensure all jobs were completed and closed down Most importantly, you will be joining a values based business with a true family ethos, with our people at the heart of everything that we do.
**Essential and Desirable Criteria**
**Personal Qualities**
At TCHR we’re proud of the quality of service we deliver and strive to improve the experience of tenants and customers. Our people are our greatest asset, and we invest in them and their development, so they can progress and reach their full potential. Importantly, we help one another and feel encouraged to present ideas, opinions, and challenge.
**Additional Information**
We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and reward your achievements.
**About Us**
We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets
Job Reference: FOR03345