Network Phlebotomy Training Supervisor

5 months ago

Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

To provide a high quality and efficient Phlebotomy service to the trust. To provide leadership, supervision, ensure delivery of key performance Indicators (KPI’s) and operational management of the Phlebotomy team.

To daily manage the quality of the Phlebotomy provided by the CWPS Phlebotomists and the Phlebotomists in the local community. Ensuring quality of the service, working to enhance patient experience of the service and aiming to meet all prescribed turnaround times for the service.

Monitor the performance of the service and ensure it meets the needs of the users and patients. To develop the service as required in conjunction with senior Pathology Managers.

Key responsibilities

1. Responsible for the day to day organisation of the Phlebotomy service.

2. Responsible for the day to day quality of the Phlebotomy provided by the CWPS and the local community Phlebotomists.

3. Responsible for ensuring cascade trainers have the appropriate level of skill and knowledge to train new and existing members of staff.

4. Responsible for the training of staff in the handling of all Pathological samples.

5. Responsible for ensuring all Phlebotomists are adequately trained in all aspects of Phlebotomy, including performing a venepuncture on children.

6. Help senior Pathology managers predict and identify increases in service demand.

7. To be responsible for the quality management of their service; reporting, investigating and actioning all non-conformities, clinical adverse events and service user complaints. To inform line managers of these issues as they arise.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation - please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

8. Communicate directly with patients, colleagues and other external contacts, and act as the second point of contact for challenging phone calls and face-to-face enquiries where more demanding enquiries are made, including those from children and parents. Calls/face-to-face enquiries to be dealt with in a professional manner, and may require tact and persuasive skills

9. To work as a team with the Network phlebotomy supervisors, participate in phlebotomy supervisor meetings to share best practice, and deliver a standardised network wide phlebotomy service.

10. To ensure that blood samples are taken into containers appropriate to the tests required. Liases with Transport and Logistics provider as required and ensures the efficient onward dispatch of samples collected on-site, or received from other sites.

11. Responsible for ensuring that certain selected samples, where there is a requirement for primary processing at the point of collection, are selected to ensure accuracy of patient results.

12. Responsible for ensuring that stock of consumables are adequate for the provision of the Phlebotomy service, and works with Transport and Logistics provider to ensure correct provision to local GP and community services with supplies as agreed.

13. Responsible for ensuring all staff work within Standard Operating Procedures (SOP) and policies, and participates in the review and update of these SOPs where necessary.

14. Update Quality Management systems and Clinical incident reporting systems and carry out audits as required.

15. Responsible for all maintenance and that record keeping is up to date, ensuring all equipment is kept in a clean and tidy condition, precautions are taken to ensure safe operation, including reporting of faults and servicing.

16. Responsible for safe upkeep of lease cars and organisation of MOT/ services as required.

For further details please see the attached job description.

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