3rd Line Support

3 weeks ago

Warrington, United Kingdom Matched Group Full time

**3rd Line Support**

**Basic**:£27,000 - £45,000 + benefits

**Role**:Support escalations, projects, deployments, and ad-hoc activities for clients. Long-term progression into a Technical Consultant.

**Location**:Hybrid - must be able to commute to client site across the UK and Cheshire based office

**WHY?**Fast growing & leading MSP/IT Services Provider
- Do you have 3+ years' experience within a IT/Technical Support or Infrastructure Analyst role?
- Are you looking for a role where no 2 days are the same?
- Do you want to work with market leading technologies from some of the best vendors in the world?

Our client is a leading IT services and solutions provider who specialise in all aspects of IT Infrastructure including on-premise and in the cloud. They deliver excellent solutions to their customers whilst providing the highest level of service. As technologycontinues to quickly develop, they fulfil the vital role of understanding how these benefit their clients, exploiting new opportunities and increase efficiency. They have a team of highly skills consultants with expertise across Networking and Security, Infrastructure,Virtualisation, and Public / Private cloud platforms.

Due to growth, they are looking for a **3rd Line Support** to support the Consultancy Team with client escalations, BAU support, migrations, projects, and deployments. You will use your broad experience across infrastructure and networking tosupport and manage a variety of technologies. You will have the chance to progress your career - learning new technologies and gaining professional qualifications and ultimately have the chance to progress long-term into a Technical Consultant. This is a brilliantopportunity for a highly skilled and capable individual to join their growing Consultancy Team where you will work closely with the customer and support team to engage solutions deployed with outstanding vendors and market leading technologies.

**Key Responsibilities**:3rd Line Support**
- Support clients with a variety of technical support, BAU migrations, and new project work
- Support Technical Consultants with technical deployments
- Analysing problems and make recommendations to the wider team and customer
- Prepare documentation and packaging of new technology systems and services to customer and the wider business including progress reports and post consultancy project handover

**Experience Required**:3rd Line Support**
- Previous experience in a 2nd or 3rd Line Support role or similar i.e. Technical Engineer, IT Engineer, Technical Support, IT Support, or Infrastructure Analyst
- Broad commercial experience of as much as possible:

- Microsoft Server and Storage solutions
- Hyper-V or VMware
- Microsoft O365 or Windows 10
- Azure (Active Directory and modern workplace technology)
- Back-up technologies (Veeam as a preference)
- Strong communication skills
- Full driving licence + ability to visit client sites across the UK

For more information, please get in touch with Katie at Matched Group:

- Technical Engineer / IT Engineer / Technical Support / IT Support / 2nd Line Support / 3rd Line Support / Field Engineer

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