Admin Team Leader

1 week ago

Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

An exciting opportunity has arisen for an additional Admin Team Leader. the post holder will provide our team with robust leadership and management.

This support is crucial across our Gastroenterology and Endoscopy teams allowing the delivery of a high quality, timely service for patients, which ultimately delivers best quality care.

To monitor and ensure that the management of patients is efficient and effective, adhering to the principles of waiting list management and Cancer / RTT guidelines whilst also taking into account the individual needs of each patient and the requirements of the service.

To ensure that patients are treated with courtesy, dignity and respect and to support the Practice Manager to undertake change management.

To provide direct line management support and supervision of the administration service, ensuring strict compliance with our trust access policy, along with other trust policies and procedures.

Act as first point of contact and liaison for our team including managing their planned and unplanned leave, departmental inductions and training.

To proactively work with the Practice Manager and Operational Manager to ensure the general smooth running of non-clinical services so they are optimised to meet the needs of the service.

To support service development projects as directed to ensure the service and all processes remain fit for purpose and are meeting the changing needs of the department.

The Gastroenterology department has 9 Consultant Gastroenterologists, their workload includes Endoscopy, clinics and general ward cover. They also take part in the General Medical Cover at weekends.

The Gastroenterology & Endoscopy service is expanding and is a very busy department. The admin team is key to ensuring that things run smoothly and efficiently.

Torbay and South Devon NHS Foundation Trust (Torbay Hospital) is a busy, successful and progressive hospital located on the English Riviera, South Devon’s beautiful bay which is surrounded by stunning coast and countryside.

We are famous for our award winning beaches and vast countryside waiting for you to explore.

The cities of Exeter and Plymouth are also close by with access to all major cities via excellent rail links.

Opportunities for outdoor activities both on and off the water abound, with easy access to the neighbouring centres of Plymouth and Exeter.

Communication and working relationships

This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care

To ensure that all staff are kept up to date with any relevant information via regular meetings

**Communicate effectively in writing and verbally with**:
Internal

Consultants

Nursing staff

Medical personnel

Admin and clerical staff

Ancillary staff

Management

Across our trust

External

Patients and carers

Members of the general public

P. Practices

Other hospitals both in and out of the district

Locum medical agencies

Planning and organisation

To ensure that an efficient and effective secretarial and administrative support service is provided to the directorate and contribute to the adjustment of plans and escalate unresolved issues to the Practice Manager

To participate in the recruitment and selection process, including assisting with shortlisting and take part in interview panels

To build departmental rotas for medical staff using appropriate skills and SOPs, escalating to Practice Manager as appropriate

To assist with the induction for all clerical and medical staff, including training rotations

To oversee and check that e-Referral work lists are actioned daily

To provide cover for administrative teams if and when required

Responsibility and accountability

To deal with day to day rota issues, escalating to Practice Manager when unable to resolve issues

To deal with the initial stages of grievance and disciplinary procedures

To contribute to the achievement of Trust and National Targets, including referral to treatment times and cancer targets, through robust RTT validation processes and ensuring all staff within the allocated area understand and adopt the responsibilities required of them in the management of waiting times

To investigate and respond to verbal complaints, Datix reports and assist with the investigation of written complaints

Any other appropriate duties/tasks as requested by management

Policy and service development

To comply with our trust’s Patient Access policy and ensure that the administration staff adhere to the policy with specific regard to the recording of Referral to Treatment data

To contribute to the development of standard operating procedures (SOPs), their implementation and continual review

Responsibility for supervision, leadership and management

To facilitate and lead the implementation of ideas for service improvement within the remit of the role

To oversee and organise staff deployment, dependent on the needs of the relevant direct

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