Automotive Customer Service Advisor

5 months ago


Bristol, United Kingdom Simply Saab Ltd Full time

**About us**

Simply Saab Ltd is a small business in Bristol. We are professional, fast-paced and engaging.

Our work environment includes:

- Modern office setting
- Regular social events
- Growth opportunities
- Safe work environment
- Relaxed atmosphere
- Casual work attire
- Wellness programmes

**Responsibilities**:

- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately diagnose vehicle issues
- Provide recommendations for necessary repairs and services
- Prepare accurate estimates for repairs and communicate them to customers
- Schedule appointments and manage the service department's workflow
- Coordinate with technicians to ensure timely completion of repairs
- Maintain accurate records of customer interactions and transactions

**Skills**:

- Strong knowledge of automotive repair
- Proficiency in cash handling and processing payments
- Familiarity with auto body repair techniques and terminology
- Ability to effectively communicate technical information to customers
- Knowledge of transmission, diesel engine, brake, air brake, shocks/struts, oil change, and suspension systems
- Excellent problem-solving skills and attention to detail
- Strong organizational and time management abilities

As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our service department. You will be responsible for accurately diagnosing vehicle issues, providing recommendations for repairs, and coordinating with technicians to ensure timely completion. If you have a passion for automotive services and enjoy working in a fast-paced environment, we would love to hear from you.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Salary**: £23,000.00-£24,500.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Private medical insurance
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



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