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Trainee Service Advisor
3 weeks ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Trainee Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. Your primary goal will be to assist customers with their vehicle service needs and ensure their satisfaction throughout the process.
**Recruitment event - 30th April in the evening, you must be available for a face to face / in person interview**
Salary £26k basic/ £30k OTE
**Duties**:
- Greet customers and assist them in scheduling appointments for vehicle service
- Listen to customers' concerns and accurately document them for the technicians
- Provide recommendations for necessary repairs and maintenance based on customer concerns and vehicle inspections
- Upsell additional services or products that may benefit the customer's vehicle
- Prepare accurate estimates for repairs and communicate them to customers in a clear and understandable manner
- Coordinate with technicians to ensure timely completion of repairs and maintenance
- Keep customers informed of the status of their vehicles throughout the service process
- Handle cash transactions, including collecting payments and providing change
- Maintain a clean and organized work area
**Experience**:
- Previous experience in a customer service role is required
- Strong communication skills, both verbal and written
- Excellent interpersonal skills with the ability to build rapport with customers
- Basic knowledge of automotive systems and repairs is preferred
- Proficient in cash handling procedures
**Benefits**:
- Competitive pay based on experience
- Opportunities for career advancement within the company
- Ongoing training and development programs
**Job Types**: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
**Benefits**:
- Company car
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Work Location: In person
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