Student Client Manager
3 days ago
Success Recruit are currently working with a growing apprenticeship business who are seeking to recruit a Student Client Manager to support with all student management and client / customer liaison based from offices in Central Essex and with flexibilityto work from home part time as well.
The successful Student Client Manager will be an integral part of the team, supporting the business development team with day-to-day coordination of apprenticeships and the relationships with external businesses throughout the study support.
**The successful Student Client Manager will be expected to**:
- Have exceptional communication skills both written and verbal
- Previous experience within a relationship building / customer management environment
- Demonstrate strong attention to detail and the ability to build relationships quickly
- Have at least 3years experience within a corporate relationship building position
**The successful Student Client Manager will be rewarded with**:
- The opportunity to join a respected and established growing business
- Working closely with the Business Development Director who focus on quality delivery
- Long-term opportunity with the flexibility to work part time from home after a successful learning transition
The Student Client Manager will work closely with the director of business development, students & businesses to ensure the highest level of service is being always provided to all parties. The purpose of the role is to ensure all relationships are nurturedand supported throughout the process of the apprenticeship and additional support offered.
**Duties to include but not limited to**:
- Making outbound calls to students, building trusted relationships as well as ensuring they have no concerns during the apprentice
- Making outbound calls to students that have lapsed on their development and arranging new courses
- Understanding & nurturing student relationships throughout the process
- Speaking directly to department managers of business and ensuring correct contacts for sales literature
- Updating CRM with business contacts
- Re-introducing courses to local businesses and understanding business needs of individuals
- Working closely with BDM, ensuring information is passed on for relevant follow up
- Supporting with post sales care to students and businesses
This is an excellent opportunity for someone who enjoys being in constant contact with people, no previous education experience is needed but the ability to have confidence over the telephone with students and business director / management level is essential.This position will suit someone who has experience building relationships with existing customers in a corporate environment and nurturing relationships to ensure the highest level of service is provided ultimately supporting with increase revenue for ourclient.
**Hours**: Monday to Friday 9-5.30pm
**Salary**: £25-30k dependant on experience
In the meantime, we wish you all the best in your new job search and finding a position you will be happy within long term.
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