Intensive Housing Management Co-ordinator

2 weeks ago


Poole, United Kingdom Stonewater Full time

Location
- Poole
- Salary- £23,650.10 per annumClosing date
- 09/05/2023Joining us as Housing Officer (known internally as Housing Management Coordinator), you will deliver an outstanding customer service in our Supported Living Services, supporting individuals who have experienced homelessness to both sustain their tenancy and become more independent in their home.

You’ll provide general building management and day-to-day delivery of a localised service, carrying out health and safety, fire safety and estates checks, ensuring both compliance and achievement of consistently high service standards. You’ll initiate licence/tenancy terminations and creations, assessment for prospective customers, signs ups and customer inductions for all new customers, supporting the promotion of vacant dwellings and managing income/rent collection to assist in meeting KPI’s.

This is a home based role but you will ideally be based in Poole as you will be required to regularly visit customers in their homes.
- Be a motivated and committed self-starter with strong organisational skills.
- Have a strong customer focus.
- Be able to think practically and logically, producing a high standard of work and overcoming issues to meet deadlines.
- Have exceptional people skills, able to communicate information clearly and effectively, adapting style to enhance impact and suit the needs of the recipient.
- Be computer literate, with strong literacy and numeracy skills.
- Have good working knowledge of benefits and housing processes.
- Experience of working within a housing environment would be a distinct advantage, ideally with a focus on vulnerable adults.

**Discover Stonewater**:
Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
- Are you ready to _**_#DiscoverStonewater?_**

Documents

Housing Management coordinator JD.docx

Our promise to you

At Stonewater we believe nothing is impossible. We’re driven by our mission, vision and values and inspire others to always strive to succeed. This passion and determination is what sets us apart. We are proud to be a place where being individuals is embraced and recognised.

So, if you want to make a real difference to people's lives and want to have a stimulating and rewarding career, we would love to hear from you.

**Benefits**:
At Stonewater we offer excellent benefits which help make us a great place to work
- A specialist shared-ownership product helping you into your own home- A retirement savings plan - up to 7% matched contribution rate- Life assurance - 3.5x contractual pay- Up to £10k interest-free loan for home work spaces- 24/7 access to a totally confidential counselling helpline- Healthcare cash plan- Career development and progression opportunities- Holiday starting at 26 days- Deals and Discounts on shopping, travel, optical etc- Cycle to work scheme- Annual Company Day- Values Award celebration events- Team building daysAnd much moreStonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.



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