Care & Support Broker

7 months ago

Worthing, United Kingdom WSCC Full time

**About Us**
Are you good at co-ordinating and seeking out information? Have a passion for supporting others? Join us as a Care and Support Broker and a make a difference.

Why not check out our **Combined Placement and Sourcing Team (Adult Services) campaign page** for more information.

**About The Job** Salary**: £25,409 to £27,852 per annum
**Working Pattern**: Full-time (37 hours per week)
**Contract Length**:Permanent
**Location**: Bridge House, Worthing

In this exciting opportunity, you will be at the forefront of supporting our customers to access appropriate and effective care and support services.

**As a Care and Support Broker, you will**:

- Deliver care planning, sourcing, and purchasing functions for people requiring care and support who may be discharged from hospital, or those with longer term care needs.
- Develop extensive knowledge and specialist skills within customer groups and service types.
- Be adaptable and skilled to support the team to respond to changing demands and pressures.
- Work closely with customers, their families or representatives in planning effective care and support services. You will liaise regularly with other West Sussex County Council (WSCC) services and those from other stakeholders including NHS services and care providers.
- Be passionate about customer service and enabling people with care needs to access the right support.
- Support equality and diversity and respect anyone working for or in contact with WSCC.

Care and Support Broker roles are mainly office based with occasional travel and work during standard office working hours on weekdays between 9am and 5pm. You may have a background in health or social care already or you might have really good transferable skills from other sectors.

All West Sussex County Council (WSCC) employees have a WSCC location as their contractual work location, however we do operate a ‘Smarter working’ approach, this is something that you agree locally with your manager, for what works best for you, your role and your team. More details will be shared once you start working.

**Experience and Skills** Key Skills**:
1. Able to support the planning and arranging of customer focused and strengths-based services for people with care and support needs.

2. Able to accurately relay information to service providers and health and social care colleagues to enable appropriate services to be sourced quickly.

3. Able to organise / prioritise work, work independently, and work under pressure and to tight deadlines.

4. Able to interpret intelligence received to determine risks and communicate safeguarding and service quality issues through the relevant channels.

5. Excellent written, verbal, influencing and negotiation skills.

6. Sound and accurate IT and keyboard skills.

**Qualifications and/or experience**:

- GCSE English and Maths, or equivalent qualification or experience operating at this level of literacy and numeracy.
- Good up-to-date working knowledge of legislations and organisational policies relevant to the specialist area of the post e.g. Care Act (2014), Hospital Discharge Guidance 2020, Mental Health Act (1983) etc.
- Experience of monitoring data and information including financial material and using a range of IT and data systems.
- Good understanding of office systems and practices related to carrying out a health or social care role.

**Rewards and Benefits**
As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within a great team and a competitive salary you will have access to:

- 24 days annual leave + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme
- A range of flexible working options
- Training and development opportunities, including coaching and mentoring
- Health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders and Voluntary Health Cash Plans
- Discounted membership at selected local sports and fitness centres
- A range of discounts giving our staff access to hundreds of offers with the opportunity to save over £1,000 (Including: Argos, Samsung, ASOS, B&Q and many more)
- Car benefit scheme
- A range of commuting and business travel discounts and initiatives

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our **Rewards and Benefits** page.

**Further Information**
The reference number for this role is **CAFHE04659**.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you

Job Reference: CAFHE04659

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