Care and Support Brokers

2 days ago

Worthing, United Kingdom WSCC Full time

**About Us**
The Combined Placement and Sourcing Team (CPST) was established in April 2020 and provides a single point of referral to enable our customers to access the right care and support services. The CPST delivers support planning and sourcing activity for people who have short or longer term needs and are eligible for social care support. The CPST also works closely with our partner organisations to facilitate discharges from hospital into appropriate services. The CPST plans and arranges support for all adult customer groups including older people, people with a lifelong or learning disability and those with mental health issues.

The CPST is split into several teams with specialist knowledge and skills to deliver support planning, sourcing and purchasing activity for our customers. Teams include older people residential and non-residential teams, a dedicated hospital discharge team, lifelong service team and working age mental health team.

Why not check out our **Combined Placement and Sourcing Team (Adult Services) campaign page** for more information

**About The Job** Salary**: £23,484 to £25,927 per annum, pro rata for part time (£24,920 to £27,514 for alternate weekend contracts)
**Working Pattern**: Full-time (37 hours per week) and Part-time (17 hours, 22.5 hours and 30 hours per week) and Casual Bank opportunities available
**Contract Length**:Permanent***
**Location**: Bridge House, Worthing and Durban House, Bognor Regis. Hybrid Working available.** *Please see details of individual posts attached**

Are you good at co-ordinating and seeking out information? Have a passion for supporting others? Join us as a Care and Support Broker and a make a difference.

In this exciting opportunity, you will be at the forefront of supporting our customers to access appropriate and effective care and support services.

**As a Care and Support Broker, you will**:

- Report directly to the Placement and Sourcing Lead (or Deputy Lead)
- deliver care planning, sourcing, and purchasing functions for people requiring care and support who may be discharged from hospital, or those with longer term care needs.
- Develop extensive knowledge and specialist skills within customer groups and service types.
- Be adaptable and skilled to support the team to respond to changing demands and pressures.
- Work closely with customers, their families or representatives in planning effective care and support services. You will liaise regularly with other West Sussex County Council (WSCC) services and those from other stakeholders including NHS services and care providers.
- Be passionate about customer service and enabling people with care needs to access the right support.
- Support equality and diversity and respect anyone working for or in contact with WSCC.

Care and Support Broker roles are mainly office based with occasional travel and work during standard office working hours on weekdays between 8am and 6pm although some posts have weekend working requirements which include every other Saturday. Casual Bank staff can work flexibly according to your availability around the required hours. You may have a background in health or social care already or you might have really good transferable skills from other sectors.

**Experience and Skills** Key Skills**:

- Able to support the planning and arranging of customer focused and strengths-based services for people with care and support needs.
- Able to accurately relay information to service providers and health and social care colleagues to enable appropriate services to be sourced quickly.
- Able to organise / prioritise work, work independently, and work under pressure and to tight deadlines.
- Able to interpret intelligence received to determine risks and communicate safeguarding and service quality issues through the relevant channels.
- Excellent written, verbal, influencing and negotiation skills.
- Sound and accurate IT and keyboard skills.

**Qualifications and/or experience**:

- GCSE English and Maths, or equivalent qualification or experience operating at this level of literacy and numeracy.
- Good up-to-date working knowledge of legislations and organisational policies relevant to the specialist area of the post e.g. Care Act (2014), Hospital Discharge Guidance 2020, Mental Health Act (1983) etc.
- Experience of monitoring data and information including financial material and using a range of IT and data systems.
- Good understanding of office systems and practices related to carrying out a health or social care role.
- Experience of influencing and negotiating with individuals, stakeholders and service providers
- Desirable

**Rewards and Benefits**
As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within

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