Treasury Implementation Team Lead

2 weeks ago

Andover, United Kingdom cloudpay Full time

**Daily Duties and Main Responsibilities will include**:

- Managing, supporting, and coaching Treasury Implementation Consultant(s)
- Escalation contact during Treasury Implementations for Customer(s), TSIC(s), Project Team(s), Service Partners and/or Payment Providers and attending project meetings (internal and external) as required
- Supporting TSIC(s) with queries, issues raised on RAID Log review calls by Customers, Project Team, Payment Providers and/or Service Partners and supporting on Treasury Kick Off calls with new Customers, as required
- Monitoring progress of Customer Treasury Implementations - reassigning/prioritising tasks between TSIC's as necessary to ensure efficient and timely progression ready for go live
- Escalate any Product/Capabilities related queries identified during the implementations to TS Solution Operation Manager for follow up with the Payment Provider/Service Partner
- Effectively managing handover to Live Treasury Operations Team
- Supporting with maintenance of Treasury Implementations Documentation

**Attributes and Experience Required**:

- Experience in implementation of SAAS/Payroll/Treasury in CloudPay
- Knowledge of CloudPay organization and teams is desirable
- Assertive problem solving and decision-making skills
- Ability to manage own workload as well as to manage and support teamwork load
- Ability to work on escalation from customers and ability to propose and see alternatives
- Experience in process analysis and improvement
- Strong interpersonal skills to respond to customer requests effectively, being assertive where necessary when dealing with customer demands whilst maintaining a positive customer approach
- Able to pay attention to detail
- Ability to adapt quickly to new processes and ways of working
- Good knowledge of MS Office, Excel & Internet based software essential
- Minimum of 5 GSCEs A - C, including Maths & English. A-levels preferred

**Package and Benefits**:

- Competitive annual salary
- 25 days annual leave, plus bank holidays
- Flexible remote working
- Birthday leave
- Flexible pension contribution
- Life assurance x4
- Private medical insurance
- Personal and professional development opportunities
- Friendly working environment

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