Service Desk Team Leader

6 months ago


Castleford, United Kingdom Pyramid8 Recruitment Full time

Are you looking for an exciting opportunity to excel in a supportive and dynamic company? Join our team of enthusiastic and collaborative professionals and kick-start your career with us As a leading manufacturer of fully integrated self service solutions in the UK, we develop our own hardware and software in-house and provide support for all our installations across the UK and Europe.

As a Team Leader in our Service Desk team, you will play a vital role in managing the day-to-day operations, using your skills and experience to mentor and develop team members, and improving our service to customers. You will also coordinate with our national team of field service engineers ensuring smooth processing of service requirements and projects.

With excellent leadership skills, you will provide exceptional service support to customers and colleagues, handle incidents, requests, and problems within tight SLAs, and contribute to policy and process evolution.

To be successful, you will need to demonstrate.
- a dynamic energetic personality and mindset
- a hands-on approach to customer support
- excellent communication skills to convey technical issues to non-technical stakeholders.
- the ability to manage multiple cases and mini projects concurrently.
- a proven track record of supporting desktop and physical environments, and previous experience as a senior member or of leading a technical Service Desk.
- a broad technical knowledge of hardware, software, and server environments,
- documentation skills, commercial awareness, and familiarity with IT networking principles and monitoring tools.

In return, we offer a range of benefits, including flexible working hours, remote work opportunities, a brand-new smart office with various amenities, and ample free parking on-site. Join us at this exciting time of growth and take the next step in your career as a Team Leader in our Service Desk team

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person


  • Service Desk Expert

    1 week ago


    Castleford, Wakefield, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is looking for a highly motivated Service Desk Expert to join our team in Castleford, United Kingdom.This role offers a competitive salary of £28,000 - £35,000 per year, with opportunities for career progression.About the Role:This position involves handling incoming calls, emails, and chat queries from customers, providing accurate...

  • Team Leader

    7 months ago


    Castleford, United Kingdom Cineworld Group Plc Full time

    **Team Leader - Castleford**: Location West Yorkshire Business Area: Cineworld Cinemas Job type: Full Time Contract **Salary**: £23500 Contact name: Chris Musgrave Job ref: 068317 Published: about 2 hours ago **Join The team in Castleford at The Best Place To Watch A Movie!**: **Team Leader**: If it is a little more responsibility that you are...

  • Agency Support Worker

    13 hours ago


    Castleford, United Kingdom Leader Education Full time

    Leader Health and Social Care are looking for experienced Support Workers for ongoing work in Leeds, Bradford and Wakefield. The role involves working in supported living services with clients who have varying needs including learning disabilities, physical disabilities, mental health issues, mild challenging behaviour or complex health needs. Days, nights...

  • Team Leader

    7 months ago


    Castleford, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

    The Team Leader will be the clinical expert and professional resource to the Multi-Professional team, patients and carers within the Integrated Care Team. The post holder will take overall responsibility to develop the Integrated Care team in partnership with the Locality Matron to work collaboratively to develop services and quality of care delivered. The...

  • Frontline Team Leader

    2 weeks ago


    Castleford, Wakefield, United Kingdom Solus Accident Repair Centres Full time

    Solus Accident Repair Centres is seeking an experienced Frontline Team Leader to join our Customer Service team.About the CompanySolus Accident Repair Centres is a leading provider of accident repair services. We pride ourselves on delivering high-quality services to our customers while maintaining a supportive and collaborative work environment.About the...

  • Team Leader

    6 months ago


    Castleford, United Kingdom Farmhouse Inns Full time

    Company Description As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Join us at Farmhouse Inns, where we’re as big on quality as we are with our portions, which is why our carveries...

  • Exams Team Leader

    7 months ago


    Castleford, United Kingdom Wakefield College Full time

    **Exams Team Leader*** **Ref**:34174 **Location**: Based at the Castleford Campus but required to work across all College sites. **Hours**: 37 hours per week **Salary**:£23,643 - £24,673 per annum This is a fabulous opportunity to join a friendly, supportive and positive team. The role is challenging and varied with lots of opportunity to develop new...


  • Castleford, Wakefield, United Kingdom Leader Recruitment Group Full time

    Leader Education is seeking a dedicated Support Assistant to work at a specialist school in Castleford, catering to children aged 4-11 with EHCPs specified for ASC/PMLD and multi-diagnosis. The ideal candidate will have previous experience supporting children with special needs and be willing to provide individual assistance.The standard working schedule is...


  • Castleford, Wakefield, United Kingdom pyramid8 Full time

    Role SummaryAs an experienced Desk Controller, you will play a crucial part in maintaining smooth day-to-day operations within our team. Key responsibilities include managing key accounts, creating and inputting orders onto the company system, and ensuring order accuracy. With strong organizational skills and attention to detail, you will excel in this...


  • Castleford, United Kingdom Lifeways Group Full time

    **Team Leader** **Full Time Position in the Whitwood area** **Residential Services, Castleford** **Hourly rate £12.00** Working as part of the management team your role will be to support the management team in running a shift. Ensuring the teams that you are working alongside each day has guidance and support throughout the day. **The following with...

  • Team Leader

    7 months ago


    Castleford, United Kingdom CeX Ltd Full time

    **Team Leaders with a passion for games, Movies, gadgets and computers** **Location**:Castleford **Contracted hours: 30** **About Us;** - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade games, Movies, gadgets, mobile phones, computing...

  • Service Leader

    2 days ago


    Castleford, United Kingdom Community Integrated Care Full time

    **What makes Community Integrated Care a great place to work**: Community Integrated Care is currently seeking a dedicated and compassionate health and social care professional for a Service Leader (level 1) based in Castleford. This is a great opportunity to make a genuine difference where you will be responsible for leading an engaged and motivated team...

  • Care Team Leader

    2 weeks ago


    Castleford, United Kingdom Exemplar Health Care Full time

    About the OpportunityExemplar Health Care is seeking a skilled and compassionate Care Team Leader to join our team at Fairburn Vale care home in Castleford. As a key member of our care team, you will be responsible for delivering high-quality care to our residents and leading a small team of care colleagues.Job SummaryThe successful candidate will have...

  • Warehouse Team Leader

    7 months ago


    Castleford, United Kingdom Pennine Recruitment Full time

    Pennine Recruitment (Acting as a Recruitment Business) are delighted to be recruiting for a Warehouse Team Leader for a prestigious client in Castleford on a temp/perm basis. **Job Purpose Summary** - To plan, co-ordinate, supervise and report upon the work activities of a team, providing effective communication, leadership, motivation, training and...


  • Castleford, Wakefield, United Kingdom Post 2 Post Recruitment Ltd Full time

    We are seeking a highly skilled and experienced Installation Team Leader to join our team at Post 2 Post Recruitment Ltd. This is a hands-on role with leadership responsibilities, ideal for someone with experience in cold store insulation or similar background.The successful candidate will be responsible for leading a team of fitters on installation...


  • Castleford, United Kingdom CJP Outreach Full time

    **Salary: £15.00 per hour** **Team Leader - Full Time.** **The Role**: **We are building a new team to support a very engaging young lady who lives in the community, and we are looking for people who can work variable shifts between 7am and 10pm, to include alternate weekends, additional hours available** **We are looking to recruit an individual who has...


  • Castleford, United Kingdom CJP Outreach Full time

    **Salary: £15.00 per hour** **Team Leader - Full Time/Part Time.** **The Role**: **We are building a new team to support a very engaging young lady who lives in the community, and we are looking for people who can work variable shifts between 7am and 10pm, to include alternate weekends, additional hours available** **We are looking to recruit an...


  • Castleford, Wakefield, United Kingdom Leader Recruitment Group Full time

    Special Education Teaching Assistants are crucial in providing individualized support to students with complex needs. At Leader Education, we're seeking a skilled professional to join our team at a specialist school in Castleford, catering to students with ASC/PMLD and multi-diagnosis EHCPs.Responsibilities include:Working collaboratively with teachers to...

  • Transport Team Leader

    15 hours ago


    Castleford, United Kingdom pyramid8 Full time

    Pyramid8 are supporting a local and truly independent vehicle remarketing business, that is approaching 15 years in business, starting from online vehicle auctions to multisite auction centres, working in partnership with fleet companies, finance housesand dealerships, to sell circa 1,500 vehicles per auction. They are currently looking to recruit a...

  • Service Controller

    14 hours ago


    Castleford, United Kingdom Reed Business Support Full time

    We are currently recruiting on behalf of our Key Client based in Castleford who have a requirement for a temporary Service Controller (initially 6 months but could go permanent) - immediate start. You will be responsible for various aspects of the Service Office providing support to the Mangers and Engineers. Working full time hours 8.00 a.m. - 5.00 p.m....