Service Desk Team Leader

3 months ago


Castleford, United Kingdom Pyramid8 Recruitment Full time

Are you looking for an exciting opportunity to excel in a supportive and dynamic company? Join our team of enthusiastic and collaborative professionals and kick-start your career with us As a leading manufacturer of fully integrated self service solutions in the UK, we develop our own hardware and software in-house and provide support for all our installations across the UK and Europe.

As a Team Leader in our Service Desk team, you will play a vital role in managing the day-to-day operations, using your skills and experience to mentor and develop team members, and improving our service to customers. You will also coordinate with our national team of field service engineers ensuring smooth processing of service requirements and projects.

With excellent leadership skills, you will provide exceptional service support to customers and colleagues, handle incidents, requests, and problems within tight SLAs, and contribute to policy and process evolution.

To be successful, you will need to demonstrate.
- a dynamic energetic personality and mindset
- a hands-on approach to customer support
- excellent communication skills to convey technical issues to non-technical stakeholders.
- the ability to manage multiple cases and mini projects concurrently.
- a proven track record of supporting desktop and physical environments, and previous experience as a senior member or of leading a technical Service Desk.
- a broad technical knowledge of hardware, software, and server environments,
- documentation skills, commercial awareness, and familiarity with IT networking principles and monitoring tools.

In return, we offer a range of benefits, including flexible working hours, remote work opportunities, a brand-new smart office with various amenities, and ample free parking on-site. Join us at this exciting time of growth and take the next step in your career as a Team Leader in our Service Desk team

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person


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