Complaints & Casework Officer/ Admin

6 months ago

Slough, United Kingdom Cleantech People Full time

**What's involved with this role:
**Job Ref: Slough RQ1218954**

**Hybrid working - required to come into the Slough Offices twice a week.**

Providing effective administrative support including logging council wide Complaints, Member (Councillor) casework and queries received directly from Members of Parliament.

Ensure departments respond appropriately within the required timescales and include learning, and that actions are taken to prevent escalation and re-occurrence of cases dealt with.

Key Responsibilities:

- Provide high quality social work as part of a multi-professional team, acting, as required, as the lead professional for families caring for adolescents presenting with a range of needs including being victims/perpetrators of child sexual exploitation, young people affected or involved in serious youth violence and group offending, missing from home. Build the resilience of children, young people and their families by using evidenced based approaches to achieve sustained change.
- Use the direction, support and guidance of your line manager and the multi professional team to effectively manage the range of complexities of risk and ambiguity families present with. Establish rapport, build respectful relationships with children, young people, their families, obtaining and recording their views accurately
- Mobilise existing and potential support networks for children, young people and their families through effective and regular engagement and communication, working collaboratively and including their views and contributions to assessments and plans made for children, young people and their families
- Undertake assessments of children, young people’s circumstances, using observation and information gathered from a range of sources to provide evidence and analysis of children’s needs leading to recommended levels of intervention and of service provision.
- Work with children, young people and their families in a range of settings, including their homes to undertake assessments and interventions aimed at building their resilience and improving outcomes.
- Take responsibility for making decisions about the tasks that need to be completed with families and at all times working in the families best interests and considering the impact of your involvement on children, young people and their families
- Use flexibility and creativity to engage adolescents and develop relationships of trust, bringing to the attention of your line manager any concerns relating to the quality of parenting or the safety and well-being of children and young people within their home, school or community environments.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additiona**l **information for clarity.**

Other “Essential Requirements” - Please check to ensure that your CV addresses the following items:
Qualifications:

- Relevant degree/ qualification

**Experience**:

- Previous 12 months experience

ALD

**Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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