Complaints, Casework
4 days ago
**Pay Level**: Level 5
- **Contract Type**:Permanent
**What you’ll be doing**:
At Slough Borough Council we want to improve relationships between residents and the council.
In the Complaints, Casework and FOI team, you will provide council-wide effective administrative support including processing all relevant enquiries; making sure departments respond on time, appropriately and clearly. and action taken to put things right and prevent molehills becoming mountains.
You will work with officers and councillors in all departments and at all levels, collaborating and coordinating responses, learning and actions to be taken to put things right and prevent molehills becoming mountains.
**Our Council**:
Our vision is to make a difference to our communities and our environment and we would love you to join us in our mission All of our employees, whatever their job, contribute greatly to delivering services to local people - either directly, or by supporting colleagues. We celebrate diversity and are continuously striving for our residents can enjoy fulfilling prosperous and healthy lives.
**What we offer**:
We offer a supportive place to grow and develop your career with a real opportunity for your input to be valued and heard. Ambition and innovation will be required now more than ever and you will join a friendly and collaborative environment where you are encouraged to thrive.
Alongside a competitive salary, we offer:
- 26 days annual leave (not including Bank holidays), rising to 30 days between 2 - 5 years’ service and 33 days after 5 years’ service.
- Local Government pension scheme
There are a range of great benefits including:
- Our commitment to equality and diversity through a range of employee networks
- Wellbeing initiatives
- Tax - free childcare and childcare services
- Season loan ticket - to help with the cost of your rail / bus journey to & from work.
**Interested?**:
**How to Apply**:
Join our team at Slough Borough Council and see why we are proud to be Slough
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