Complaints, Casework

3 weeks ago

Slough, United Kingdom Slough Borough Council Full time
  • Pay Level: Level 5
  • Contract Type: Permanent

The closing date for applications is midnight on 12th June 2024.

What you'll be doing:

At Slough Borough Council we want to improve relationships between residents and the council.

In the Complaints, Casework and FOI team, you will provide council-wide effective administrative support including processing all relevant enquiries; making sure departments respond on time, appropriately and clearly. and action taken to put things right and prevent molehills becoming mountains.

You will work with officers and councillors in all departments and at all levels, collaborating and coordinating responses, learning and actions to be taken to put things right and prevent molehills becoming mountains.

Our Council:

Our vision is to make a difference to our communities and our environment and we would love you to join us in our mission All of our employees, whatever their job, contribute greatly to delivering services to local people - either directly, or by supporting colleagues. We celebrate diversity and are continuously striving for our residents can enjoy fulfilling prosperous and healthy lives.

What we offer:

We offer a supportive place to grow and develop your career with a real opportunity for your input to be valued and heard. Ambition and innovation will be required now more than ever and you will join a friendly and collaborative environment where you are encouraged to thrive.

Alongside a competitive salary, we offer:

  • 26 days annual leave (not including Bank holidays), rising to 30 days between 2 - 5 years' service and 33 days after 5 years' service.
  • Local Government pension scheme

There are a range of great benefits including:

  • Our commitment to equality and diversity through a range of employee networks
  • Wellbeing initiatives
  • Tax - free childcare and childcare services
  • Season loan ticket - to help with the cost of your rail / bus journey to &a;amp; from work.
Interested?

For an informal discussion about the role, please contact Finbar McSweeney, Complaints, Casework &a;amp; FOI Lead on

We are a diverse workforce and welcome applications from people of all backgrounds. We aim to foster an inclusive workplace where people are valued, and one which represents the local communities that we serve. Slough Borough Council is proud to be a Disability Confident Employer.

We want our application process to be open and accessible. If you wish to make your application in an alternative format, please email quoting the job reference &a;ndash; our Accessibility Statement has more information.

How to Apply:

Join our team at Slough Borough Council and see why we are proud to be Slough

Please submit an application by clicking the "Apply" details below.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. If appointed, all posts will be subject to satisfactory pre-employment checks.

SBC is an inclusive employer and encourages and welcomes applications from people of all backgrounds. We select staff on merit and aim to have a workforce that is representative of the community it serves. To monitor the effectiveness of our processes to promote equality and inclusion, we ask applicants to complete the Equalities Monitoring Section on our application form, though this is entirely voluntary and will not affect the progress of your application. In accordance with the Data Protection Act 2018 and UK GDPR, the information you provide will only be used for the purposes of equality monitoring.

SBC is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all applicants who have chosen to share that they have a disability on the application form and can evidence the minimum criteria for the role through their application.

If you wish to make your application in an alternative format, please email quoting the job reference &a;ndash; our Accessibility Statement has more information.

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