Customer Services Advisor

2 weeks ago


Lutterworth, United Kingdom Resolute Recruitment Full time

Customer Services Advisor (Lutterworth)
~ Permanent ~ Monday to Friday~ Immediate Start ~
Location: Lutterworth, Leicestershire
Pay rate:

- £21,000 - £22,000 Per Year.
Job role:

- Primary contact for specific depot customers, to include phone calls for every order, communicating problems and relationship building
- Receipt and processing of all orders for your specific customers including direct deliveries and liaising with any supplier that entails
- Documentation of all relevant information from customers orders
- Checking and Validation of others orders
- General administration to include filing, scanning and occasional mail merge
- Recording of all customer issues on CRM/Sap system
- Prompt auctioning of alerts to minimise disruption to customers
- Effective communication with other depots and customers regarding concessions
- Under take and reasonable tasks or duties assigned by the Customer Experience Manager from time to time related to the effective and efficient performance of the role
Shift pattern:

- Monday to Friday - Days
- 09:30 - 17:30
What we are looking for:

- Must have good computer skills (Microsoft packages such as Word, Excel etc.)
- Proven administrator experience is required for this role
- Must have excellent communication skills
- Must work well with others and as an individual
DON’T DELAY APPLY TODAY
Resolute Recruitment is acting as an Employment Business in relation to this vacancy.
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