IT Support Technician

2 weeks ago


Slough, United Kingdom MFK Recruitment Full time

Our well-established client in Slough is seeking an IT Support Technician to join their team.

MFK Recruitment has successfully recruited 15 individuals to this company in the past 3 years, fantastic team with genuine career progression opportunities

My client is at a significant stage of growth, and we are searching for an IT Support Technician to join their friendly team.

**IT Support Technician** -**main responsibilities**:

- To manage all incidents and customer requests from receipt to resolution and closure
- To ensure service level agreement standards are met
- To promptly complete any admin paperwork and documentation
- Keep accurate records of all site information using IT Service Management tools
- Promote best practices and adhere to change control process
- Accurately plan and organise a working week
- Review scorecard weekly with Team Lead

**IT Support Technicianknowledge/experience**:

- Experience in a service delivery environment
- Experienced in delivering support both remotely and in person
- Proven experience in delivering to SLAs
- Proven experience in excellent customer service
- Demonstrated understanding of technical troubleshooting and fault finding
- Experience with Intune would be desirable

**Some highlights of working with the company**:

- Friendly team
- Personalised training platform
- Skills assessment and personalised progression plans
- Microsoft Gold Partner and Google Partner
- Microsoft and Google training courses, accreditations, and exams
- One-to-One training
- Company healthcare available
- Purchase discounts
- Social & team building activities



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