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Workflow Coordinator

5 months ago

London, United Kingdom Taylor Burlington Full time

We’re looking to hire a Workflow Coordinator with extensive workflow experience to work remotely for our client to start ASAP.

This is a freelance role which may present as a permanent opportunity in the future.

You will be kept extremely busy and will coordinate resource allocation and scheduling of work for the Presentation Designers and clients. You will be the first point of contact for the client and you will have an excellent understanding of Presentationsand MS Office and have the ability to interpret and communicate briefs to the designer.

You will be a calm, confident person who will have the ability to liaise with clients and staff of all levels. You will be prioritising jobs and ensuring that the deadlines for clients are met so you must be highly organised.

You will have excellent interpersonal skills and enjoy working in a fast-paced environment.

KEY RESPONSIBILITIES
- Interpret and communicate client briefs to the Presentation Designers.
- Liaise with clients to achieve accurate and achievable deadlines, renegotiating where necessary.
- Provide the first level of support for client queries, involving Designers.
- Maintain and develop strong relationships with clients in order to understand and manage their requirements.
- Provide feedback to clients regarding the progress of their jobs.

WORKFLOW
- Prioritise workload and pre-empt delays and problems.
- Deal with client requests in a courteous and positive manner, even when under pressure.
- Accurately record jobs in and out of the Inbox using the company workflow system.
- Ensure a smooth workflow job lifecycle in accordance with service level agreements.
- Communicate effectively with external suppliers in all scheduling, briefing or delivery tasks.