Patient Services Advisor
4 days ago
**Patient Services Advisor
Crowborough
Fixed term contract (Maternity cover)**
**About the role**:
- Book patients into the Centre’s services and track their progress throughout.
- Ensure all patients are booked in, in accordance with Company policies and procedures.
- Work closely with clinical staff to ensure suitable allocation of patients to appropriate clinics and theatre lists.
- Receive and action telephone enquiries from patients regarding appointment and admission bookings.
- Liaise with other Patient Services teams and clinical staff to ensure the provision of a seamless service to patients, consultants, colleagues, and others.
- Arrange transport when required.
- Take all telephone calls coming into department and deal with as appropriate.
- Report issues with delivery of waiting time standards or escalation of potential breaches.
**About you**:
- Good general education.
- Previous experience in a bookings/customer service role.
- Demonstrable ability to work with a wide range of people.
- Ability to prioritise workload and meet deadlines.
- Well-presented and articulate.
- Experience in a hospital/medical environment (desirable, but not essential)
- Experience in a role dealing directly with the public (desirable, but not essential)
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