Private Patient Team Supervisor
3 weeks ago
**Private Patient Team Supervisor**
**Salary: £32k + Great benefit package**
**Location: Crowborough based but with flexibility to travel to the other site in East Grinstead**
**Hours: Mon-Fri 8-4 or 9-5**
Do you want to work for a pro-active, friendly, and highly reputable organisation that offers a great working environment, training, and benefit package? If so, I have a great opportunity for an experienced supervisor to manage our client’s advisory team.
You will already have team leader or supervisory experience, ideally within customer service or sales, call centre experience would be highly desirable.
**Responsibilities**:
- To work alongside the team and develop ethical techniques to encourage the team to convert self-pay enquiries to appointments.
- Ensure the team is fully conversant with the specifics of the business to accurately match services to patients.
- Monitor the accuracy of data input to the CRM and oversee adjustment when required.
- Work alongside the Digital Marketing Coordinator to develop the CRM and focus on the conversion and tracking of self-pay patient enquiries.
- Provide weekly/monthly accurate reporting of KPIs and drive change where necessary to improve performance.
- Deliver and attend educational events/webinars to the public, stakeholders, and health professionals.
- Be a customer service champion, priding themselves on supporting an excellent patient experience.
- Able to develop and maintain effective relationships with consultants and key stakeholders to facilitate excellence in service and delivery.
- Can demonstrate an excellent work ethic that includes punctuality, integrity, respect for others, and a commitment to professional practice.
- Proven experience as a Supervisor/Team Leader.
- High level of computer literacy in particular Excel and Microsoft 365.
- Sales experience or a call centre-type role is highly desirable.
- Strong presentation skills.
- The ability to prioritise workload and meet deadlines.
- Access to a vehicle to travel as the role is cross-site
This is a great opportunity to join a busy and professional organisation, to be considered please send in a CV ASAP
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