Customer Service Advisor

2 days ago


Stansted, United Kingdom National Express Full time

We have a fantastic **full time** opportunity for a Customer Service Advisor to join our team in **Stansted**. This full time role will work shift patterns including weekends and bank holidays. Occasional working overtime to meet business demands.

As a **Customer Service Advisor** you will use your customer service experience to deliver exceptional service to our customers in line with the vision and values of National Express.

Presenting a positive, professional attitude you will provide assistance to all customers and work collaboratively with colleagues throughout the business acting as a role model and brand ambassador at all times.

Working in a fast paced coach station will involve standing and/or sitting for long periods of time while you meet our customers at the beginning or end of their journey.

**What you'll do...**
- To consistently deliver an excellent standard of customer service providing support and assistance to customers, colleagues and driver teams, including [where applicable] accurately communicating information on service updates and disruption.
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role adhering to the Financial and Cash Policy
- Assist in the training and development of peers and promote Department of Heath rules to maintain a safe working environment
- Promote a cohesive, empowered and engaged working environment
- Carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department

**What we offer in return for your hard work and commitment**
- 22 paid days annual leave
- Free nationwide National Express coach travel for you and a nominated person, and 50% discount for friends and family*
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Endless opportunities for progression within the business
- Terms and conditions apply

**Things to note...**:
National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.



  • Stansted, United Kingdom The Best Connection Employment Group Full time

    **Title: Customer Service Advisor / Customer Care Agent** **FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT** ***CUSTOMER SERVICE ADVISOR REQUIRED** We are currently recruiting for **Customer Service Advisor** to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no...


  • Stansted, United Kingdom The Best Connection Employment Group Full time

    **Title: Customer Service Advisor / Customer Care Agent** **CUSTOMER SERVICE ADVISOR REQUIRED!!!!** We are currently recruiting for **Customer Service Advisor** to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no experience required and full on the job training...


  • Stansted, United Kingdom The Best Connection Employment Group Full time

    **Title: Customer Service Advisor / Customer Care Agent** **CUSTOMER SERVICE ADVISOR REQUIRED!!!!** We are currently recruiting for **Customer Service Advisor** to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no experience required and full on the job training...


  • Stansted, United Kingdom The Best Connection Employment Group Full time

    **Title: Customer Service Advisor / Customer Care Agent** **FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT** ***CUSTOMER SERVICE ADVISOR REQUIRED** We are currently recruiting for **Customer Service Advisor** to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no...


  • Stansted, United Kingdom The Best Connection Employment Group Full time

    **FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT** ***CUSTOMER SERVICE ADVISOR REQUIRED** We are currently recruiting for **Customer Service Advisor** to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no experience required and full on the job training provided! -...


  • Stansted, United Kingdom The Best Connection Employment Group Full time

    **CUSTOMER SERVICE ADVISORS REQUIRED IN STANSTED AIRPORT!!!!** We are currently looking for numerous **Customer Service Advisors** for our prestigious client based at Stansted Airport. **Pay**: £12.70 per hour **Hours**:13:00 - 21:00, 05:00 - 13:00 & 09:00 - 17:00 (Rotational shift patterns) **Shift Rotation**:4 days on then 4 days...


  • Stansted, United Kingdom National Express Full time

    We have a fantastic** 12 Month, **full time **opportunity for a Customer Service Advisor to join our team at** **Stansted** Coach Station.** The shifts for this **onsite **position will be** 38 hours **split into **11.5 **hour shifts**, Shifts will be between **06:00-02:45 including every other weekend.** - Examples of shifts would include:_ [7 shifts...


  • Stansted, United Kingdom National Express Full time

    Join us on the Journey... We have multiple opportunities for Customer Service Advisors to join our team at Stansted Coach Station. This role will put you in the centre of the hustle and bustle of a busy airport environment, selling tickets for onward travel from the coach station, answering customer queries and guiding them to their location, ensuring our...


  • Stansted, United Kingdom National Express Full time

    We have a fantastic opportunity for a Customer Service Advisor to join our team in **Stansted** on a casual basis. As a **Customer Service Advisor** you will use your customer service experience to deliver exceptional service to our customers in line with our vision and values. **What you'll do...** - Consistently deliver an excellent standard of customer...


  • Stansted, United Kingdom National Express Full time

    **Join us on the Journey...**: We have an opportunity for a Customer Service Advisor to join our team** **at **Stansted Coach Station.** This role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around the outside of the station, answering customer queries and guiding them to their location and...

  • Customer Sales Advisor

    7 months ago


    Stansted, United Kingdom The Recruitment Source Full time

    **Customer Service /Sales Advisor benefits**: Commission available based on performance. Training is included to prepare you for this role. **Customer Service /Sales Advisor pay**: £13.15 per hour **Customer Service /Sales Advisor role**: With your passion for customer service; our high-end brand heritage; products and the exclusive travel retail...


  • Stansted, United Kingdom National Express Full time

    We have a fantastic **part time** opportunity for a Customer Service Advisor to join our team in **Stansted**. This is flexible oppportunity with 7 shifts every 2 weeks. The shifts will be between 06:00-02:45, on a rota with every other weekend off. As a **Customer Service Advisor** you will use your customer service experience to deliver exceptional...


  • Stansted, United Kingdom National Express Full time

    **Join us on the Journey...**: National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made 939 million journeys on our services in 2019. Our aim; to provide excellence in all that we do for National Express customers and keep...

  • Service Advisor

    6 months ago


    Stansted, United Kingdom SIXT van and truck Full time

    **The Role**: Working on the Central Hire Desk, based in our Stansted Depot, the Service Advisor will respond to, and resolve, customer queries relating to breakdowns, ensuring that excellent customer service is provided at all times, and that all repairs are carried out efficiently and within agreed budgets. **How you will fill your days**: - Manage and...

  • Customer Service

    7 months ago


    Stansted, United Kingdom The Best Connection Employment Group Full time

    **Title: Customer Service / Airport Passenger Assistant** **Want to be part of something BIG? FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT (CM24)** We are currently recruiting for Customer Service Advisor to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no...


  • Stansted, United Kingdom Auxillis Full time

    **up to £24,427pa***:**Stansted**:Reference: 22947 KW Job description Mon-Sat 45 hpw What will my day look like? As a Customer Service Agent, you will be a vital part of a busy branch. Your daily contact with customers, colleagues and managers puts you right at the centre of making sure our vehicles are where we need them to be, when we need them to be...


  • Stansted, United Kingdom World Duty Free Group Full time

    **Customer Service Representative - Customer Service Advisor** **Location **- Stansted Airport **Pay **- competitive rate plus excellent benefits **Contract **- 35 hours per week, Full Time, Permanent - 2 week rotating shift pattern. **Customer Service advisors** have a very exciting role to play in our stores, building rapport with our customers,...


  • Stansted, United Kingdom World Duty Free Full time

    Location: Stansted Position: Full Time **Salary**: Competitive hourly rate Benefits: Excellent benefits including, generous holiday allowance, staff discounts, free parking, health plan, pension plan, travel discount and more **Customer Service Representative - Customer Service Advisor** **Location **- Stansted Airport **Pay **- competitive rate plus...


  • Stansted, United Kingdom World Duty Free Group Full time

    **Customer Assistant - Customer Service Advisor** **Location **- Stansted Airport **Pay **- competitive rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) **Contract - **24.5 hours per week, plus overtime, permanent **Working pattern** - 2 week rolling shift pattern between the hours of 3am-10pm - must be able...


  • Stansted, United Kingdom World Duty Free Full time

    Location: Stansted Position: Full Time **Salary**: Competitive Hourly Rate Benefits: Excellent benefits including, generous holiday allowance, staff discounts, free parking, health plan, pension plan, travel discount and more **Customer Service Representative - Customer Service Advisor** **Location **- Stansted Airport **Pay **- £10.20 plus per hour...