Complaints Administrator

4 weeks ago

Nottingham, United Kingdom Sodexo Full time

Job Introduction
**Package Description** £ 21,000 - 22,000**

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

- Flexible and dynamic work environment
- Competitive compensation
- Access to ongoing training and development programs
- Countless opportunities to grow within the company
- Full training and full protective uniform supplied
- Health and wellbeing incentives
- Reward and Recognition schemes
- Flexible working considered
- Volunteering days
- Cycle to work scheme
- Life Assurance
- Free meals and parking on site

**Job Introduction**

The position holder will be responsible for a range of general administrative duties within the Governance & Business Services unit at HMP Lowdham Grange. They will work as part of an established team to ensure all duties required of the unit are successfully achieved on daily, weekly, and monthly basis.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers

**Main Responsibilities**
- Processing internal/external prisoner complaints
- Completing administrative duties relating to this such as logging and processing returns
- Communicating with all levels of staff when processing complaints
- Ensuring compliance with the complaints policy framework
- Communicating with other prison sites regarding external complaints
- Any other administrative duties within the department that may be required
- Handling sensitive information in compliance with GDPR
- Always ensuring compliance with the Local Security Strategy (LSS) and National Security Framework (NSF)
- Please see attached job description for further information regarding the role requirements_
- Excellent communication skills both written and verbal
- Understanding of importance of GDPR
- Ability to work dynamically to ensure all duties required are covered
- Take an innovative and proactive approach to their work

**About The Company**

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

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