Complaints Officer

1 month ago


Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Are you looking for a job where you can support patients, their relatives, friends and carers in providing feedback to the Trust and supporting our complaints process. If so, this may be the position for you. The complaints team function within our Patient Experience Team are looking to recruit Complaints Officers. You will form part of our friendly and dedicated team to support in the administration and management of the complaints process. You will work closely with a Senior Complaints Coordinator and liaise with complainants, divisional colleagues and stakeholders throughout the process.

The demands of the job are varied and involve communication in writing, the telephone and in person during complaint meetings. You would be dealing with a range of service users who may at times be upset or challenging. If you can show compassion, empathy and sensitivity this role would be ideally suited to you. Within this role, you will be able to demonstrate your excellent administration experience, organisation and typing skills. If you can multi-task and have the ability to engage, listen and work pro-actively, working to timescales and within a set process, we would like to hear from you.

We can offer you support and training if you can offer us a caring, compassionate manner and a willingness to work with our staff and service users.


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