Pals and Complaints Support Officer
3 weeks ago
You will support the effective day to day running of the department, particularly by reviewing detailed, complex information and drafting high quality written responses for directors and other senior staff. You will also be required to case manage complex and sensitive complaints and PALS cases.
We have a huge variety of opportunities in our expansive Trust covering geographically from South Yorkshire, Nottinghamshire to Leicester, providing mental health inpatient and community services, community health services, forensic mental health services and secure prison healthcare across the East Midlands.
We have more than 100 sites and a huge scope of unique opportunities to develop your career and gain some amazing experiences. We strive to be a great place to work and offer many staff benefits and tailored staff support and wellbeing programmes.
Do you want to make a difference?
Do you believe in Trust, Honesty, Respect, Compassion and Teamwork?
Then Nottinghamshire Healthcare is the perfect place for you to start, maintain or further your career. Join our team of nearly 9000 who are making a difference every day. We are all about our people - our staff, volunteers, carers, service users and patients. We are NottsHC.
You will need to have exceptional written and verbal communication skills, very good attention to detail, be able to work to a very high standard on your own initiative, be able to meet deadlines and be comfortable communicating with the public about confidential, sensitive and sometimes challenging matters.
The post requires regular liaison with patients and their families, staff and other agencies, including the police. There will be a wide range of daily tasks but a primary element of the job is the production of draft written responses to complaints after reviewing investigation reports. You will also be solving problems for the public and supporting and advising staff about the complaints process and responding to issues and concerns.
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Complaints Officer
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