Guest Services Assistant

3 weeks ago

Newport, United Kingdom Celtic Manor Resort Full time

**JOB TITLE** - Guest Services Assistant
**DEPARTMENT **- Ty Hotel - Magor
**RATE OF PAY**:

- £10.45
**CONTRACT TYPE **- Full Time - Permanent
**HOURS OF WORK** - 37.5 hours per week
**SHIFT DETAILS** - 5 days out of 7

**OVERVIEW**
We are looking for a Guest Services Assistant to join our team at Tŷ Hotel Magor

**WHAT YOU’LL DO **
Responsible for maintaining the highest level of service quality throughout Tŷ, leading the shift to ensure the smooth running of the operation and to optimise the guest journey, with a focus on exceeding expectations and winning loyalty by making a difference to the guest experience. Responsible for helping to maintain a customer-focused culture which support the values of Tŷ and business goals of profitability and service quality.

Establishes and maintain effective and positive relationships within the team as well as other departments.
Complies with Tŷ Health and safety, Hygiene policies as well as all other hotel policies and procedures.
Report all situations that may present a danger to guests or staff immediately to the relevant people and take action to rectify the situation if possible.
To ensure that resources are used effectively, minimising waste to protect our environment and to reduce costs.
To perform related duties and special assignments as and when required.

**WHATS IN IT FOR YOU**
As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, lifestyle and retail discounts and career development opportunities just to name a few we are sure you won’t be disappointed

**WHO ARE WE **
The Celtic Collection is a prestigious portfolio of five unique hotels at the gateway to South Wales.
The Collection has grown from the success of the Celtic Manor Resort, a flagship business and leisure destination that has been voted the Best UK Hotel for nine of the last 10 years at the Meetings & Incentive Travel Awards.
Host venue of the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic Manor Resort offers three championship golf courses, luxury spas, exceptional conference facilities and team-building and family activities including archery, adventure golf, laser clays and treetop ropes courses.
A choice of eight award-winning restaurants in The Celtic Collection includes Steak on Six, Pad serving passionate Asian dishes, and the Newbridge on Usk, a separate country inn with six bedrooms.
The Collection also includes the historic Manor House, the stylish Coldra Court Hotel, and the essential convenience of the new Tŷ Hotel Magor, with a second Tŷ Hotel Newport under construction, as well as 10 luxury self-catering Hunter Lodges.

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