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Guest Relations Associate

3 months ago

Newport, Newport, United Kingdom Celtic Manor Resort Full time
JOB TITLE:

Guest Relations Associate

DEPARTMENT:

Guest Relations

RATE OF PAY:

£ per hour plus benefits

CONTRACT TYPE:

Full Time – Permanent

HOURS OF WORK:

hours per week

SHIFT DETAILS:

5 days out of 7


OVERVIEW:

Are you friendly, helpful, resourceful, professional, and confident? If so, the Guest Relations Associate position at The Celtic Collection is perfect for you.


WHAT ARE WE LOOKING FOR:

As a Guest Relations Associate, you will be the go-to person for incoming calls and emails from guests. You must have in-depth knowledge of The Celtic Collection and its services, deliver top-notch service, and excel in communication skills.


WHAT YOU'LL DO:

Your main goal is to greet guests warmly, provide personalized service, and communicate primarily via phone and email.


WHAT'S IN IT FOR YOU:

Join The Celtic Collection and enjoy perks like free parking, lifestyle and retail discounts, and exceptional career development opportunities.


WHO ARE WE:

The Celtic Collection comprises unique hotels and event venues in South Wales, including the award-winning Celtic Manor Resort. Offering luxury accommodation, golf courses, spas, and more, we are a top destination for various experiences.


RECRUITMENT INFO:

If we receive a high number of applications, we may close the campaign early. Applicants must be eligible to work in the UK. We are an equal opportunity employer.