Guest Relations Associate

4 weeks ago

Newport, United Kingdom Celtic Manor Resort Full time


JOB TITLE – Guest Relations Associate 
DEPARTMENT – Guest Relations
RATE OF PAY - £ per hour plus benefits
CONTRACT TYPE – Full Time – Permanent
HOURS OF WORK –   hours per week 
SHIFT DETAILS – 5 days out of 7 

OVERVIEW  
Friendly, helpful, resourceful, professional, confident … does this sound like you? Then Guest Services Associate at The Celtic Collection is the role you’ve been looking for

WHAT ARE WE LOOKING FOR … 
As a Guest Relations Associate, you will be the hub of all knowledge for incoming calls and emails from our guests. You would be required to have extensive knowledge of the The Celtic Collection and the services provided by every outlet, and consistently provide a high level of service to all guests and colleagues. 
You will have excellent verbal and written communication skills, the ability to multitask and fantastic attention to detail.

WHAT YOU’LL DO … 
The primary objective for the role holder is to greet all guests in a friendly and helpful manner and ensuring a personalised service is delivered at all times. The role is based back of house, with our primary methods of communication being phone and email.

WHATS IN IT FOR YOU… 
As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, and lifestyle and retail discounts for you and your family to name just a few.
Our career development opportunities are as unique as you are. We pride ourselves on being part of your journey every step of the way, starting on your first day where you can start your personalised in-house training pathway. We are sure you won’t be disappointed

WHO ARE WE … 
The Celtic Collection is a prestigious portfolio of unique hotels and event venues at the gateway to South Wales developed from the success of the Celtic Manor Resort, a flagship business and leisure destination that has been voted the Best UK Hotel for nine of the last 10 years at the Meetings & Incentive Travel Awards.
Host venue of the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic Manor Resort is one of Europe’s finest destinations for luxury escapes, family breaks, special occasions, golfing getaways and business events. The resort offers three championship golf courses, luxury spas, exceptional conference facilities and team-building and family activities including archery, adventure golf, laser clays and treetop ropes courses.
As well as the five-star Resort Hotel, the Collection also includes the historic Manor House, the stylish Coldra Court Hotel, 10 luxury self-catering Hunter Lodges, and the essential convenience of Tŷ Hotel Magor. The 170-bedroom Parkgate Hotel was opened in the city centre of Cardiff in Autumn 2021 in partnership with the Welsh Rugby Union, and a second Tŷ Hotel opened its doors at Milford Waterfront in the Spring of 2022 in partnership with the Port of Milford Haven.
In September 2019, The Celtic Collection launched the new International Convention Centre Wales (ICC Wales) in a joint venture partnership with Welsh Government.

RECRUITMENT INFO 
In the event we receive a high number of applications, we reserve the right to close this campaign early 
In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages . 


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