Customer Enquiry Advisor

6 months ago


Warrington, United Kingdom The Halliwell Jones Group Full time

Here at Halliwell Jones (Warrington) Ltd we have an exciting opportunity for a Customer Enquiry Advisor. The position is located at our Warrington Centre which is a fantastic modern facility including BMW and MINI Showrooms, Aftersales and Bodyshop.

WHAT WE CAN OFFER YOU
- 22 days holiday plus bank holidays AND your birthday off
- 1 car per employee via a salary sacrifice scheme; a brand new BMW or MINI after 6 months of employment
- Family run business and friendly culture
- Specialist training with BMW UK
- BMW accreditation
- Ongoing development and achievable career path
- State of the art facility and working environment
- Life Assurance Scheme

YOUR RESPONSIBILITIES

To ensure that all digital enquiries are contacted, qualified, managed, fulfilled and distributed in line with the Halliwell Jones Group customer journey.

Ensure that all customer enquiries generated via digital platforms are logged onto the DMS system, be the initial point of contact and ensure customer contact is maintained throughout the enquiry process.

Fully adhere to the administrative requirements of the CRM Portal system, ensuring that the relevant elements of the bonus criteria are achieved without exception.

Adhere to compliance procedures in terms of data protection and disclosure documentation.

WHAT WE'RE LOOKING FOR

Excellent communication and administrative skills.

Reliable and focussed.

Excellent attention to detail.

Ability to work well under pressure and to tight deadlines.

Ability to work within a team environment.

Ability to use own initiative.

Experience communicating with Senior Management.

Knowledge of Drive and Excel package IT experience preferable.



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