Private Clinic Receptionist/assistant

3 months ago

Woking, United Kingdom Fastheal Pharmacy and Clinic Full time

———JOB VACANCY———

**About Us**
Welcome to Fastheal Pharmacy and Clinic, where compassionate care meets exceptional service. At Fastheal Pharmacy and Clinic, we are dedicated to providing personalised healthcare solutions tailored to meet the unique needs of each patient. Our mission is to create a warm and welcoming environment where every individual feels valued and supported on their journey to wellness.

As a brand new clinic in the heart of Woking town centre, we pride ourselves on our commitment to excellence in both medical care and customer service. Our team of highly skilled healthcare professionals and staff, work collaboratively to ensure that every patient receives the highest standard of care.

At the heart of our clinic is our dedicated receptionist and assistant team. As the first point of contact for patients, our receptionists play a crucial role in creating a positive and welcoming experience for everyone who walks through our doors. From scheduling appointments to answering inquiries, our receptionists are known for their friendly demeanor, attention to detail, and efficient handling of administrative tasks.

In addition to their receptionist duties, our receptionist and assistant team provide invaluable support to our healthcare professionals, ensuring smooth day-to-day operations within the clinic. Whether assisting with patient intake, managing medical records, or coordinating referrals, our team members are committed to upholding the highest standards of professionalism and confidentiality.

Join us at Fastheal Pharmacy and Clinic and become part of a dynamic healthcare team dedicated to making a difference in the lives of our patients. Together, we strive to uphold our reputation as a trusted provider of quality healthcare services in the community.

Role**:Receptionist/Healthcare Assistant**
Type**:Permanent/Part time**

**Days and Hours Required-**

**Monday to Saturday**

**9am - 6pm**

**Potential for overtime.**

**Duties and responsibilities will include**:

- Meet and greet our patients in a friendly caring manner and establish what their needs are in the Clinic/Pharmacy that day
- Answer and help or direct phone calls from patients, from booking patients appointments to answering general queries.
- Follow till processes including sales of over the counter medication and pharmacy merchandise, cashing up, running reports and completing cash sheets weekly.
- Follow the sale of medicines protocol and use the 2WHAM questioning technique
- Provide advice to patients on the use of medicines as well as general health and lifestyle matters.
- Receive and hand out Private prescriptions under the supervision of the Responsible Pharmacist.
- Collect necessary prescription charges and ensure that the patient declaration on the reverse of prescription is correctly filled in and signed by the patient or representative.
- Order sufficient stock in line with company procedures to meet customer demand whilst minimising losses due to date expiry for Over the counter stock.
- Maintain attractive looking displays that are tidy and pulled forward. Implement any price changes or promotions.
- Undertake all necessary housekeeping duties so that sales and back shop areas are kept clean and tidy.
- Process invoices and paperwork in a timely manner following company procedures.
- Participate in the delivery of any additional services (stop smoking advice, blood pressure testing etc) for which you will have received adequate training.

Essential Criteria
- Great communication skills
- Confidence with speaking to patients in a professional manner
- Excellent Customer Service

Desirable Criteria
- Experience in a pharmacy or clinic setting is preferred, training will be provided on site if needed.

**Benefits**:

- Holiday allocations
- Bonus scheme
- Staff discount on medicinal and healthcare products

location

Woking, GU21 6XS

**Job Types**: Full-time, Part-time, Permanent

Pay: £10.00-£12.00 per hour

Expected hours: 30 - 45 per week

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- gu216xs: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person

Reference ID: DISP022

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