Customer Service Specialist
3 weeks ago
**General Responsibilities**
- To help and contribute to the running of the office
- To play a vital role within the Customer Services Team
- To promote and reinforce a positive and professional image of Prime Surfactants.
**Specific Tasks**
- Generating Picking Lists and Despatch Notes, letting the sample team know what COA’s are required.
- Booking transport for customer collections and deliveries
- Visiting customers with Account Managers
- Liaising with the warehouse with regards to customer deliveries, returns and complaints
- The logging and upkeep of customer complaints on the Quality Management Log
- Generating Sales Returns and booking stock back in
- Meeting daily/weekly/monthly deadlines within the Customer Service team
- Filing customer price quotes onto the online system; liaising with the customer and their account manager with regard to pricing
- General office administration.
**Key Skills**
- Confidence speaking on the phone
- Organisational skills
- Time Management
- I.T. skills including computer operation expertise within Excel and Outlook
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: In person
Reference ID: Req13583
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