Customer Service Advisor

3 weeks ago


Southwark, United Kingdom Neway International Ltd Full time

Neway is looking for a Customer Service Advisor to join our client based with Southwark Council.

This role is starting asap, working Monday to Friday 35 hours a week in an ongoing contract.

Pay Rate is £14.22 p/h PAYE (equivalent to £18.09 umbrella)

PURPOSE OF THE JOB
*To provide and promote a professional, high quality, customer focused service to all callers.
- To process information in response to enquiries, concerns or requests for Council services received through various channels.
- To ensure that all enquiries are swiftly and comprehensively resolved at first point of contact.
- To ensure that enquiries are processed in one transaction, as far as is reasonably practicable
- To provide a service quality function, surveying customers for feedback
- To signpost enquires to relevant online forms and services.
All the tasks you carry out will be to high professional service standards, within agreed time lines and where possible resolve issues at the first point of contact.

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 3 months

**Salary**: £14.22-£18.09 per hour

Expected hours: 36 per week

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 1236726
Expected start date: 08/04/2024



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