Housing Service Improvement Lead
1 month ago
**Housing Service Improvement Lead **needed in Southwark, £22.17 - £24.02ph **PAYE - Reference: CL12**
Pay Rate may be negotiable
Home Working
Role will be initially until December 2024 to be reviewed
Reporting to the Project Delivery Manager, the role will own the delivery of a diverse range of corporate projects, which will drive business improvement. Working closely with key business stakeholders, this role will be accountable for understanding their requirements/the need for change and translating this into recommendations which consider the impact on our customers, people, policies, processes and technology. The role will be responsible for supporting business teams to successfully implement new ways of working.
- Working with senior leadership teams to define visions for service provision
- Assess and document existing end-to-end ways of working (“as-is”), using all available insight and information to represent multiple perspectives and creating a central, credible and holistic view
- Identify gaps and opportunities, challenging teams to simplify and streamline ways of working, with a focus on the customer journey
- Use internal and external sources of data and insight to influence and inform change opportunities
- Understanding and communicating the impact of current and proposed service and process design changes on customers and colleagues - listening to and representing their views to ensure the proposed solutions are customer and colleague focussed
- Provide fact-based recommendations on improvement opportunities across all levels of the organisation, balancing the “art of the possible” with pragmatism and potential constraints, clearly identifying benefits and establishing metrics to measure the success of the change
- Identify barriers to implementation and develop and propose solutions that address both business needs and customer satisfaction
- Develop visualisations to share complex information from a variety of perspectives in easily digestible formats for stakeholders to consume
- Develop the wider business in continuous improvement activity
- Development of project scope, approach, delivery and resources plans and benefits cases
- Day-to-day proactive management/ownership of project delivery to ensure agreed timescales/budgets/quality are delivered
- Pro-actively manage risks, issues and dependencies
- Deliver accurate, timely status reporting on project progress and benefits realisation
- Manage project budgets within agreed tolerances
- Work within the change governance framework established
- Engage with key stakeholders at all levels to collaboratively identify and work through key issues and risks across the project
- Manage dispersed teams with limited or no line management authority
- Escalate project issues and impacts through governance structures, and support resolution of issues through to completion
- Understand business priorities to manage resource allocation and people, stakeholder and financial impacts
- Ensure that project budgets are effectively managed
**This is a full time role on a temporary contract basis.**
**Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
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