Customer Service Representative
1 day ago
**An excellent opportunity for an Experienced Customer Service Representative to join a well-established company based in Keighley, West Yorkshire.
**The Company:
They are a leading packaging and label manufacturer to the garment and retail sector, and they are currently looking to strengthen their team, offering an exciting opportunity for an office-based Customer Service Representative to join their Sales Team.
**About the Role:
To assist their Sales team, managing and controlling customer enquiries and expectations, creating and raising customer orders using their internal MIS system, whilst working alongside production staff in purchasing of raw materials for relevant sales orders.
**Main duties and Responsibilities:
- Working closely with production and sales staff, ensuring the most cost-effective route, to produce a job.
- Consult with external suppliers requesting prices when required.
- Take briefs from customers or sales personal to create accurate CAD and product development samples.
- Creation of customer orders.
- Creation of purchase orders, job specific.
- Sales and customer support managing client expectations and delivery schedule.
- Previous experience in lithographic printing or customer service.
- Excellent IT Skills and must be competent in the use of MS office including the use of Excel.
- Ability to follow instruction and guidance from both external and internal sources.
- Ability to work through finding solutions to customer requests.
- Must be responsible and have excellent accuracy and attention to detail.
- Self-motivated and customer focused with good communication skills both verbal and written with a friendly approach.
- Be able to work in a team and alone using their own initiative.
- Punctual / Reliable and ready for work.
- Have the ability to work in a fast-paced environment.
- Flexibility between job roles with good self-time management.
**This is a permanent position with either Full-time or Part-time roles being considered and in return the company is offering a Competitive Salary, Depending on Experience.
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