Social Media Officer

6 days ago

London, United Kingdom National Autistic Society Full time

_**Social Media Officer**_
- **Division/Function: PR & Social Media**_
- **Reports to: Social Media Manager**_

We’ve got an exciting opportunity to join our busy PR and social media team to help shape the stories we tell about our charity and increase understanding of autism. Our new Social Media Officer will be responsible for:

- Ensuring the smooth day-to-day running of the charity social media channels.
- Producing engaging social media copy for the charity’s wide and diverse social media audience.
- Working closely with the colleagues from across the National Autistic Society to help communicate the charity’s new strategy and organisational priorities.

This is a permanent role, for 5 days per week/35 hours per week.
- **Where you will be working**:_

Split between home working and working in a National Autistic Society Office.
- **To transform lives and change attitudes by**:_
- Ensuring the smooth day-to-day running of the charity social media channels.
- Producing engaging social media copy for the charity’s wide and diverse social media audience.
- Working closely with the colleagues from across the National Autistic Society to help communicate the charity’s new strategy and organisational priorities.
- Any other tasks as directed by the Social Media Manager.
- **Principal accountabilities**_
- Ensuring the smooth day-to-day running of the charity social media channels.
- Drafting engaging social media copy for charity-wide campaigns and activities.
- Scheduling social media posts using social media tools eg Sprout Social.
- Responsibility for maintaining and updating a database of social media template responses.
- Responding to messages, posts and comments received across social media channels, in-line with established charity protocols and responses.
- Maintaining and updating a 12-month social media calendar with planned social media activity and new social media requests.
- Maintaining and updating a database of social media template responses.
- Developing relationships with colleagues from across the charity to source potential future social media content, relevant to the charity’s strategy and organisational objectives.
- Preparing reports on social media post performance as directed by the Social Media Manager.
- Participate in an out-of-hours social media and press rota.

Job descriptions only reflect 80% of a role, and are not an exhaustive list of duties. You are expected to carry out other activities that are within the scope of the role.
- **Competencies**_

**I understand my role in the team**:I am a key member of Supporter Relations and understand the importance of our work to the National Autistic Society (NAS) and our supporters. I am committed to ensuring timely delivery of all routine and planned activities and advocate good data practice in all aspects of my work. I understand my obligations in terms of data regulations and compliance. I am always looking for ways of working more effectively and efficiently.

**I am committed to making a difference**:I commit to NAS aims, objectives and values. I display a positive approach in the way I work and contribute to the wider needs of the organisation and its stakeholders either directly or indirectly. At work I overcome difficulties, setbacks and pressure, to get things done because I understand the impact of autism. I recognise and encourage commitment in others.

**I cooperate with others to work safely**:I understand the health and safety risks associated with my job and work responsibly with others to reduce them. I have a positive attitude to safety that causes me to care about the wellbeing of others as well as myself.

**I adapt to changing priorities**:I adopt a flexible, proactive approach to get the job done. I am responsive to change and recognise when tasks are urgent and/or important, taking appropriate action. I prioritise activities. I look for practical solutions and know when to find different ways to achieve an objective.

**I fulfil my customers’ needs**:I find out what really matters to my internal and external customers and where I can improve service. I relate well to my customers and provide a quality and cost-effective service. I shape their expectations about what can be realistically delivered, whilst seeking ways to continually raise the level of service.

**I promote the NAS**:I represent and promote the NAS. I influence and raise awareness by talking positively about autism and NAS services to a wider audience. I build relationships and use a range of effective persuasion and negotiation styles to champion the rights and needs of people living with autism. I search for and obtain the resources to fulfil these needs

**I gather and share knowledge**:I seek and use information, knowledge and experience and share this with others. I look for new developments and keep up to date with issues that impact my work. I manage and protect others’ personal information professionally.

**I communicate

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