Claims Team Leader

6 days ago

Aylesbury, United Kingdom Agria Pet Insurance Full time

**Agria Pet Insurance** has a fantastic opportunity for a **Claims Team Leader **to join our team. This is a **Hybrid **role and will consist of working from home and our **Aylesbury office. **You will join us on a** 12 month fixed-term contract (starting Jan 2024)**,** **and in return, you will receive a **competitive salary of £30,000 - £32,000 per annum dependent on experience.**

**Agria Pet Insurance** is one of the UK's leading specialist pet insurance providers. We only provide insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers.

**About the role**:
As our **Claims Team Leader**, you will be responsible for supervising a claims team and ensuring the delivery of first class pet insurance claims handling and customer service standards. They are required to work with the Claims Manager to oversee the day-to-day running of their team, ensuring consistent team effort and focus on achieving all KPIs, hitting and exceeding claims targets; whilst maintaining a positive, motivational and supportive working environment.

**Responsibilities as our Claims Team Leader will include**:

- Responsible for own and team performance in terms of achieving claims targets and other KPIs
- Conduct regular one to one meetings with team members and deal with issues to facilitate and improve team performance
- Manage and monitor absence and holiday requests
- Address unsatisfactory performance, conduct and attendance in line with the company policies and procedures
- Oversee claims quality checking and feedback
- Oversee claims call monitoring and feedback
- Responsible for any high level customer complaints received by team members and support the team in answering ad-hoc customer enquiries
- Conduct annual and mid-year performance appraisals

**Qualifications, Skills & Attributes of our **Claims Team Leader**:

- Educated to GCSE level or equivalent
- The ability to communicate clearly and effectively in both verbal and written form.
- The ability to prioritise workloads and use initiative in an appropriate and considered manner in order to meet business needs.
- Competent in the use of Microsoft Office Word, Excel and Outlook.
- Excellent decision making skills with the ability to demonstrate initiative.
- Excellent organisational, interpersonal and time management skills.
- Effective questioning and listening skills.
- The ability to work under pressure and to tight deadlines

Don’t miss out on this fantastic opportunity to join the Agria team - please click **‘apply’ **now to become our **Claims Team Leader**:

- we'd like to hear from you

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