Receptionist

7 months ago

Ludlow, United Kingdom mfg Solicitors LLP Full time

**Receptionist - Ludlow Office**

**PURPOSE OF ROLE**

To provide professional reception support, ensuring a high level of service to internal/external clients and the execution of tasks in a timely and effective manner. To strive for continuous professional development at work.

**PRINCIPAL DUTIES AND RESPONSIBILITIES**

1. To greet clients/visitors in a professional and pleasant manner, effectively and efficiently handling all routine and difficult enquiries.

2. To convey messages clearly, quickly and accurately.

3. To remain courteous and presentable in appearance and manner at all times, promoting the professional and quality service the Practice provides.

4. To ensure confidentiality and security of all information, following laid down security and GDPR procedures.

5. To be responsible for maintaining the reception area in a neat and tidy fashion.

6. To ensure deliveries to reception are promptly directed to the appropriate staff.

7. To assist extension users with such problems that may arise.

8. To assist with wider administrative tasks as may be needed, including but not limited to file opening and closing, filing/archiving and retrieval of client documentation, photocopying, processing internal/external post, office banking, storage of deeds, appropriate typing tasks etc. in accordance with firm policies.

9. To undertake any other duties as may be allocated from time to time.

1. To assist with the implementation of good working practices, maintain a high standard of work and client service/care within your area of responsibility, in accordance with the firm’s policies, procedures and guidelines and/or as directed by your line manager.

2. To use initiative on all matters.

3. To ensure confidentiality and security for all firm and client documentation and information.

4. To undertake any specific training course as and when required.

5. To effectively demonstrate the firm’s values and behaviours at all times.

6. To maintain clear and precise communications with other members of staff and assist other secretaries when required.

7. To develop good working relationships with external institutions, organisations and other third parties.

8. To ensure that any equipment supplied for the purpose of your work is used correctly, maintained and any defects/faults are reported.

9. To ensure that Health & Safety principles and safe working practices are followed at all times. Employees have a legal duty that gives them responsibility, so far as is reasonably practicable, to ensure that they do not endanger themselves or anyone else by their acts or omissions.

10. To co-operate with the firm on Health & Safety matters and do not interfere with or misuse anything provided for health, safety and welfare purposes.

11. To keep areas of work clean and tidy.

12. All employees have a responsibility to carry out their work with due regard for the environment.

**PERSON SPECIFICATION**

**Skills, Knowledge, Experience and Attitudes**

1. Committed to excellent client service.

2. A proficient level of literacy and numeracy.

3. A team player who also works well autonomously with minimum supervision.

4. Interacts effectively with others, both face to face and over the telephone.

5. Experience of data entry and/or text processing.

7. A high level of attention to detail.

8. Focused on achieving goals, adopting a proactive can-do attitude.

9. Willing and able to learn new systems, processes and procedures quickly.

10. Organised, with the ability to handle a multifaceted workload.

11. Uses initiative and effective at resolving problems, signposting/escalating issues where needed.

12. An understanding of and adherence to General Data Protection Regulation (GDPR), and maintaining confidentiality and integrity at all times.

**SUMMARY**

The details outlined in this job description reflect the content of the post at the date the job description was prepared. It is inevitable that over time the nature of a defined job role will change, existing duties may be lost and other duties gained without changing the general character of the work or level of responsibility entailed. It is intended that this job description will be revised from time to time in discussion with the post holder.

In addition, you may be expected to perform other duties commensurate with this position or as required to assist the business needs. Any additional tasks will be kept within your abilities and skills range, and training will be provided if necessary. Such agreement should not be unreasonably withheld.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

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