Nights Receptionist

The Feathers Hotel has 42 luxury bedrooms with unique meeting and event space for up to 100 delegates, with the flexibility to cater for any kind of event. We have an opportunity for a **Night Receptionist** to join the team at The Feathers Hotel. The **Night Receptionist** will be responsible for providing a warm welcome for our guests and ensuring the smooth running of the hotel overnight.

**The Role of Night Receptionist**

The **Night Receptionist** will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, support other department with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning. The Night Receptionist will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.

A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.

The **Night Receptionist **will ensure that all processes are followed within front office and that they develop and train and support their team to do the same.

Lone working 23:00-07:00, Nightly Reception jobs, hotel upkeep and nightly cleaning, responsible role.

The role of **Night Receptionist** will report to the Reception Manager and will work closely with the entire hotel team.

This role is ideal for someone who is a self-motivated, has great customer care, organisational, hospitality, bar experience and technical skills with great communication and time management.

**Benefits as a Night Receptionist**
- Discounted accommodation (£30 per room per night) in other hotels within crest the group
- 50% off Food & Beverage in other Hotels within the Crest group
- Uniform
- Meal on Duty
- Training in house
- Company events (BBQ / Christmas Party)
- Long service award
- Shining Star of the quarter - £250 incentive
- Refer a friend to work bonus

**Job Type**: Part-time

Pay: Up to £11.75 per hour

Expected hours: 32 per week

**Benefits**:

- Canteen
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: In person

Reference ID: NR/FEA