Inbound Call Handlers

3 days ago


Team Valley Trading Estate, United Kingdom Tructyre Full time

**Tructyre **has an exciting opportunity for **Inbound Call Handlers **to join the team based in **Gateshead. **You will be joining on a **full-time permanent basis **and in return, you will receive a competitivesalary of** £20,700 per annum.** Our **Inbound Call Handler** core hours are Monday to Sunday between 6am and 8pm and are typically expected to work one in every four weekends. We offer Full-time contracts at 40 hours per week withpart time options also available **or** We offer part time contracts at 20 hours per week with full time options also available.

Tructyre is a proud part of the Michelin and Euromaster group and Britain’s leading national truck tyre specialist. Our mission is to De-risk Britain’s Fleets by offering complete, commercial tyre management to our nationwide client’s. This includes tyremaintenance, tyre supply and 24/7 rapid emergency assistance.

In the UK our team of 600 colleagues work across a warehouse network, regional depots, and our Customer Experience Centre (CEC) to take care of our customers.

We are looking for Inbound Call Handlers to join our operation to help us service our customers vehicle’s and keep them on the road.

**About the Inbound Call Handler role**:
Working from the Customer Experience Centre (CEC), our friendly Inbound Call Handlers are multiskilled, and in quieter periods are able to accurately invoice for the work we complete.

**Your responsibilities as our Inbound Call Handler will include**:

- Taking inbound customer calls through to successful resolution
- Building relationships with customers and colleagues and utilising a variety of systems to provide information and help to deliver a first contact resolution to enquires
- Process a range of invoices ensuring high levels of accuracy and employing a keen eye for detail to minimise issues and allow for seamless reconciliation

**What we’re looking for in our Inbound Call Handler**:

- Enthusiastic, self-motivated and customer focused
- Attention to detail and high levels of accuracy
- Enjoy working in a team environment to achieve a shared objective
- Ability to work under pressure and meet deadlines
- Open to development and cross training to support other roles within the CEC

**Benefits of becoming our Inbound Call Handler**:
You will be looking to join a business that value its people, provide support and opportunities to help our colleagues succeed. Tructyre also offer an exceptional range of benefits and opportunities including:

- Permanent Full Time or Part Time contracts
- A flexible pension scheme, including life assurance
- Full 3 week training program and ongoing support
- Medicash health cash plan
- Discounted Gym membership
- Health and wellbeing program
- Company Sick Pay
- High street discounts



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