Inbound Call Handler

6 days ago


Team Valley Trading Estate, United Kingdom Vertu Motors PLC Full time

**About us**
Due to our ongoing success, we have an exciting opportunity for an Inbound Call Handler to join our fantastic team at our Head Office on Team Valley, Gateshead within our contact centre department This is a full time role where you will be working on a 5 weekrota - you will only need to work two Saturdays out of five - with no Sunday working either We are offering a basic salary of up to £22,880. During your training and probation you will be office based, but after this there is flexibility for you to work fromhome and in the office
**About the Role**
Like us, you will understand that delivering an outstanding customer experience in an efficient manner is a top priority. Our Call Handlers answer all incoming calls from external customers, as well as those from internal colleagues. As a call handler, youwill likely be the first point of contact for many of our customers, therefore, you must have an excellent telephone manner and some experience in customer service. You must ensure the call is correctly qualified so you can redirect the caller to the rightdealership, hence you will need to be precise and accurate in your work and have good IT skills. The department can take up to 15,000 calls per day, and so you must ultimately be comfortable in our fast-paced environment, using the skills and knowledge gainedin their extensive training to direct our customers quickly and efficiently.
**About You**
We want to hear from you if you consider yourself to be a committed, driven individual who thrives in a busy, fast-paced environment A good telephone manner is a must.
**What you can expect



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