Technical Claims Handler

5 days ago


Stukeley Meadows Industrial Estate, United Kingdom Point Recruitment Full time

**Technical Claims Handler - based in Huntingdon - Cambridgeshire**
**£21,800 plus benefits**
**Job purpose for the Technical Claims Handler**
As a Technical Claims Handler / dispatcher you will be responsible for the initial contact with a Policy Holder who has made a new claim ensuring efficient use of time and optimising utilisation. Your role will involve making a courtesy call and dispatchinga technician ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts
**Key Activities & Accountabilities for the Technical Claims Handler**
- Liaise with insurers and policy holders on a regular basis
- Attend occasional client visits (internal/external)
- Provide support to the Policy Holder/Customers during initial notification of claim, giving prompt and accurate advice
- Complete all Q&A details
- Analyse and review technicians diary in order to effectively plan and prioritise workload to achieve agreed service level agreements
- Work towards your own personal targets and continued career development
- Make a courtesy call to affected person so that a technician can be allocated within stated service level parameters ensuring efficient use of time and optimising utilisation.
- Respond & resolve customer queries to optimise customer service
- Where customer contact is unsuccessful issue written notification to customer and inform client so that work can commence.
- Organise daily programme of work and communicates this and working arrangements to team accordingly
**Skills / Education required for the Technical Claims Handler**
Computer skills (word, excel, outlook, customer IT platforms)
Geographical Awareness
Health & Safety
Good general education
GCSE English / Mathematics
Computer/Administration
Great organisational skills
Hours of work Monday to Friday 40 hours between 8am to 6pm
**Benefits for the Technical Claims Handler**
25 days holidays plus bank holidays
Pension
BUPA
Bonus Scheme
Car Parking
Close to town centre
Great working environment
Huntingdon - Cambridgeshire
For more details on this exciting position, please contact Sharon on /
INDCOMMERCIAL


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