Administrator

7 months ago

Coventry, United Kingdom MB Group Full time

This is an exciting opportunity for a Administrator to join a client of ours that operate in the fleet sector.

As a Administrator, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for ensuring the most efficient and highest possible standard of customer service and depot administration procedures. Working as part of the team to maintain, build employee and customer relations to ensure that the workshop operation achieves all set financial and cultural objectives/targets. And when you join us, you’re supported in developing your own career too, surrounded by a team of passionate people driven to keep customers moving.

**What you’ll do**
- Provide outstanding customer service through face to face, phone and general administration support and filing
- Via daily reports received you will manage the daily Work In Progress ensuring that all jobs are correctly raised & entered on system and that the WIP administration is controlled & kept to a minimum
- Ensure that you validate that parts have been correctly allocated to tasks and all jobs raised for agency / 3rd party contractors
- Job cards to be raised correctly Inc. PO, customer authorisation etc. Raise service sheets for the workshop and any other relevant paperwork required
- Ensure that accurate personnel records are held in relation to the systems that we use
- Support the manager by auditing completion of on site documentation such as permit to works, method statements and re-torque registers etc
- Resolve customer queries where possible, when necessary bring to the attention of the Workshop Controller / Workshop Manager
- Deal with customer’s bookings ensuring that we have a method for payment and the correct line of authority and amount procedures are followed
- Support the management team in ensuring that all on site company standards are adhered to as well as Industry & Legal Health, Safety & Environmental standards at all times and without exception
- Understanding of all Company Safe Systems of Work and adherence to them at all times
- Provide all customer documentation in a timely manner and maintain customer files, including uploading of statutory documents to the relevant system
- Validate parts orders and/or 3rd party outsource costs prior to raising on Sage as needed. Liaise with supplier’s, chase invoices and keep accruals to a minimum
- Despatch Service Inspection Worksheets and copies of certification to customers as required
- Ensure all vehicle Accident Report Forms are completed correctly and submitted.
- Support site with any other administrative duties that support areas such as productivity, compliance or H&S
- Contribute to the development and delivery of an effective and proactive cultural environment
- Management and processing of all 3rd party costs and challenging and demonstrating cost saving measures against this where possible
- Management of customer platforms, i.e. R2C so we are able to demonstrate 100% compliance and adherence.
- Work effectively with key stakeholders across the business to ensure all key responsibilities are managed and reported

**What you’ve got**
- Intermediate IT Skills, specifically Excel, Word, Outlook, Teams and experience of using other specialist in-house programmes
- Experience with financial processing, PO management & systems such as SAGE would be desirable
- The ability to work well as part of a team but also have the initiative and confidence to take ownership of any areas of workload required
- To be organised, methodical and have the ability to manage an agile & varied workload

**Job Types**: Full-time, Permanent

Pay: £23,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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