Guest Service Assistant

3 weeks ago

Manchester, United Kingdom Holiday Inn Manchester West Full time

**Guest Service Assistant**

**JOB OVERVIEW**

**Line Manager**: Gust Service Managers / Duty Manager

**Job Purpose/Summary**: A Guest Service Assistant (GSA) delivers an exceptional experience for all guests visiting Holiday Inn Manchester-West and provides service factors which show they care by making guests feel completely comfortable - like they are a part of the Holiday Inn Manchester-West family and not just a guest. A Guest Service Assistant is at the for-front of bringing the brand to life. Guest Service Assistants are multi-skilled across departments to ensure the smooth operation of the hotel to ensure guest satisfaction.

**DUTIES AND RESPONSIBILITIES**
- To maintain the reception, food and beverage outlets, public areas, stores, back office, and staff

areas in a clean and tidy condition.
- Achieves customer satisfaction and rooms revenue goals by providing second to none-service to all our guests.
- Participates in the prompt and courteous check-in, check-out, and servicing of guests. Creating an outgoing guest experience for all and having the personality to make them feel at home whilst always delivering personal recognition.
- To be knowledgeable of Holiday Inn and IHG brand standards
- Demonstrate a knowledge of hotel products, menu items, room rates, packages, promotions, and all necessary updates to perform daily duties.
- Proficient with use of Point of Sale and Front Office System
- Accurately taking payments, completing daily banking, ensuring shift balances, and complying with financial procedures
- Complying to company’s Health & Safety, Food Hygiene, Food Safety, Fire, Security and COSHH procedures
- Adhere to the company Fire Policy and procedure in the event of a fire.
- Anticipate guests needs where possible and react to those needs to enhance the guest experience
- Vigilance, awareness, and appropriate actions in maintaining departmental and hotel security.
- Completing departmental daily and weekly maintenance and cleaning checklists.
- Maximise sales through up-selling, using incentives and promotions and drive guest loyalty through the IHG rewards program.
- Ensure all customer enquiries for bookings are dealt with promptly to always maximise revenue streams.
- Assist the handling and resolving of guest problems or issues as necessary.
- Serve alcoholic and non-alcoholic beverages
- Serving in all food and beverage outlets during breakfast, lunch and dinner service offering high levels of customer service.
- Accurately take food and beverage orders and communicate with the kitchen team.
- Preparation of food and drinks to the highest standards.
- General cooking and kitchen tasks to support the Food and Beverage 24-hour menu delivery.
- Setting up and clearing out the breakfast buffet ensuring that breakfast standards are consistent and in line with IHG expectations.
- Good practice of stock management and stock rotation and wastage control.
- Understanding allergens and allergen procedures and confident to deliver this information to guests.
- Maintains positive and clear communication with all colleagues and departments to ensure mínimal impact on guest experience
- Assist other departments and Hotel Duty Manager as necessary.
- Ensure that handover procedures are followed by reading or writing the handover log daily and
- ensuring appropriate actions are taken to resolve any outstanding issues.
- To attend daily training meetings and departmental meetings as requested.
- To attend seminars / training courses as required.
- To carry out any other ad hoc duties as directed by all management.
- Continuously seek to endeavour to improve the hotel’s efficient operation, and knowledge of own

job function.

**Liaison Between guests and management**

Handles promptly and courteously problems regarding customer room accommodations and rates, notify appropriate Department Head when needed.

Handles promptly and courteously all guest comments, complaints, requests, or inquiries; takes necessary action, and thorough follow-up.

Ensures that all front office staff greets and escorts all VIPs to guest rooms upon check-in.

**Fluent in front office technology**

Is fully conversant with the PMS system.

Can operate telephones, photocopiers, computers and printers and other Front Office equipment and is able to make basic updates and changes when needed.

Follows the correct procedures in the absence of Front Office Technology.

**Security, Health and Safety**

Liaises with Maintenance regarding hotel checks. Outlining any maintenance issues onto the PMS system.

Is fully conversant with the hotel’s credit policy.

Is fully aware of guest security, does not disclose any guest information.

Liaises with the Housekeeping Manager regarding lost and found objects.

Is familiar with the policy of issuing keys (guest, hotel internal and external).

Ensures that all potential and real hazards are reported and removed immediately.

Fully understands the hotel’s fire, emergency, and bo

  • Guest Services Assistant

    4 weeks ago

    Manchester, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** Ensure exemplary standards of communication to customers, retailers and be an ambassador for world class service delivery within the Trafford centre. Your daily routine will vary so the ability to adapt to an ever changing environment with an emphasis on proactive engagement is a must. Our Guest Services team is on hand to deal with...

  • Guest Service Manager

    2 weeks ago

    Manchester, North West, United Kingdom Heeton UK Full time

    The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Guest Service Manager youll deliver this through managing all aspects of the front office ensuring high standards are maintained. Youll also create a warm atmosphere that makes our guests feel at home in any location.If your skills, experience, and...

  • Guest Experience Specialist

    4 weeks ago

    Manchester, United Kingdom My Property Host Full time

    **Exciting Job Opportunity in Manchester - Guest Experience Specialist** Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced and dynamic environment? My Property Host is seeking a Guest Experience Specialist to join our team in Manchester. As a Guest Experience Specialist, you will play a pivotal role in ensuring...

  • In-room Dining Waiter/ Ess

    1 month ago

    Manchester, United Kingdom Room Service Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Food & Beverage Assistant (Morning)

    1 month ago

    Manchester, United Kingdom Lighthouse Hotel Management Full time

    **Job Title: Food & Beverage Assistant** **Location**: Manchester City Centre, United Kingdom **Hotel Name**: The Reach at Piccadilly, a Tribute Portfolio by Marriott Hotel **Position Type**: Part-Time **Start Date**:March 2024 **About The Reach at Piccadilly**: Welcome to The Reach at Piccadilly, the latest and most thrilling addition to Manchester...

  • Bar Assistant

    1 week ago

    Manchester, United Kingdom Vita Student Full time

    The Bar Assistant role ensures that Lounge 35 can run smoothly, providing excellent service to customers and residents. The Bar Assistant will be responsible for greeting guests, taking orders and payments, serving drinks, and providing a positive experience. The ideal candidate possesses excellent communication, organisational and customer service skills. ...

  • Assistant Manager

    2 days ago

    Greater Manchester, United Kingdom German Doner Kebab Full time

    Assistant Manager - Oldham, ManchesterJob Type: Full TimeDo you have what it takes to be part of a rapidly growing restaurant brand? The opportunity is right in front of you. German Doner Kebab is revolutionizing the kebab industry. Kebabs Done Right. With a presence in over 90 locations worldwide, we take pride in being a frontrunner in the Casual Dining...

  • Events Assistant

    5 days ago

    Manchester, United Kingdom Ricoc Ltd Full time

    We are seeking a highly organised and detail-oriented Event Assistant to join our team. As an Event Assistant, you will play a crucial role in assisting with the planning and execution of various events. This is an exciting opportunity for someone with a passion for hospitality, excellent communication skills, and a strong ability to...

  • Assistant Manager

    1 day ago

    Manchester Square, United Kingdom Mansell Consulting Group Ltd Full time

    Join our client's vibrant family as an Assistant Manager (Front of House) and embark on an exciting journey where you'll lead our team in crafting and serving delectable cuisine to our guests! They offer an array of enticing benefits, including paid breaks, complimentary food during shifts, an extra day of holiday for your birthday, paid training and...

  • Assistant Head Housekeeper The Edwardian Manchester

    4 weeks ago

    Manchester, United Kingdom Edwardian Hotels London Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Customer Service Advisor

    4 weeks ago

    Manchester, United Kingdom Brook Street Full time

    ** Customer Service Guest Experience Advisor** City Centre **Monday to Friday** 0900-1700 Monday to Friday £10.00 per hour (Paid Weekly) 3-month contract Key Skills " Experience in a guest service/contact centre desirable " Strong written and spoken English skills, with the ability to use grammar and punctuation appropriately. " Excellent communicator, able...

  • Match Day Hospitality Retail Assistant

    1 month ago

    Manchester, United Kingdom Priority Recruitment Full time

    **Position**:Match Day Hospitality Retail Assistant **Location**: Etihad Stadium, Manchester **Schedule**: All Manchester City Home Matchdays and additional events Priority Recruitment is delighted to partner with Manchester City Football Club and their Retail Operations Partner, Stichd, to offer matchday staffing opportunities in the VIP Hospitality...

  • Food and Beverage Assistant

    1 month ago

    Manchester, United Kingdom Withington Golf Club Full time

    **Withington Golf Club is looking for a Food & Beverage Assistant to join their small, friendly team.** Set within the stunning Mersey Valley, with lush tree-lined fairways and responsive greens, **Withington Golf Club **is widely regarded as one the finest 18-hole parkland golf courses in the Manchester and Cheshire area. It is also a friendly club enjoyed...

  • Kitchen Assistant

    1 day ago

    Manchester, United Kingdom All Bar One, Trafford Centre Full time

    If you love cooking great food and are looking for your next Chef job then this could be just the right move for you! As a Chef with us you’ll be a valued part of a tight-knit team that loves the buzz of working under pressure in a well-known and much-loved business! We offer a great work/life balance hours to suit your needs. **WHAT WE LOOK FOR IN OUR...

  • Kitchen Assistant

    9 hours ago

    Manchester, United Kingdom All Bar One, Trafford Centre Full time

    If you love cooking great food and are looking for your next Chef job then this could be just the right move for you! As a Chef with us you’ll be a valued part of a tight-knit team that loves the buzz of working under pressure in a well-known and much-loved business! We offer a great work/life balance hours to suit your needs. **WHAT WE LOOK FOR IN OUR...

  • Accounts Assistant

    7 days ago

    Manchester, United Kingdom Leonardo Hotels Full time

    **Job Ref**:JI23142 **Branch**:Leonardo Hotel Manchester Piccadilly **Location**:Leonardo Hotel Manchester Piccadilly **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40 **Posted date**:13/05/2024 **Closing date**:15/06/2024 **ACCOUNTS ASSISTANT** **We are looking for an enthusiastic, genuine...

  • Housekeeping Assistant

    2 weeks ago

    Manchester, United Kingdom Motel One Manchester-Royal Exchange Full time

    Housekeeping AssistantCompany DescriptionOur heart beats turquoise.Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.We create a home away from home for our guests with our shared passion...

  • Administration Assistant

    7 days ago

    Manchester, United Kingdom CSP U.K. LTD Full time

    We are seeking dedicated individuals to join our team in the Hospitality industry. As a Administration assistant professional, you will play a vital role in providing exceptional guest services and ensuring a positive experience for all patrons. This position offers opportunities to work in various settings such as restaurants, hotels, catering services, and...

  • Service Lead

    2 days ago

    Manchester, United Kingdom The Midland Full time

    4 AA Rosette Restaurant 40 Hours Across 4 Days Adam Reid at The French in The Iconic Midland Hotel Make your mark on The French! A very exciting (and rare) opportunity has become available for a Service Lead to join the well-established team at Adam Reid at The French , located in the iconic Midland Hotel. The French is open to guests Wednesday ...

  • Accounts Assistant

    6 days ago

    Manchester, United Kingdom The Midland Manchester A Leonardo Royal Hotel Full time

    ACCOUNTS ASSISTANT We are looking for an enthusiastic, genuine and friendly person who really enjoys working in hotels. We want you to be part of a great and diverse team working together to provide great hospitality and accuracy to our guests and hotel in the accounts team. In this role, you will be a key member of the Accounts Team, reporting to the...