Customer Care Adviser
7 months ago
Main Purpose of Role
If you are flexible, have a positive attitude and are passionate about great customer services, you are probably the one that we are looking for. This is a great opportunity to be part of a team who has the privilege to grow and develop one of the UK’s best-known consumer brands.
Skills Requirements
- Proven experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
- An effective team player with a “can-do” attitude
- Passionate about providing great customer care with a bubbly personality
- A confident and professional telephone manner
- Self-motivated, proactive and able to work on your own initiative
- Managing your own workload and time, whilst developing effective and supportive relationships with colleagues and customers What are we looking to achieve?
- Develop and improve processes and ways of working
Process new customer orders, whilst providing advice on our products and upselling Troubleshooting with customers
- Other administrative tasks
- Contribute to our positive team spirit and work environment
Who are Konecta UK?
Who are SodaStream?
SodaStream is the worlds leading manufacturer and distributor of Sparkling Water Makers, which enable consumers to easily transform ordinary tap water into sparkling water and flavoured sparkling water in seconds. SodaStream’s products promote health and wellness, are environmentally friendly, cost effective and fun to use. Every year SodaStream provides 1, 5 billion litres of carbonated beverages to millions of households, making it one of the largest beverage companies in the world. We employ more than 2,000 people worldwide, with over 30 nationalities represented.
Why work for us?
- Konecta has a fun and sociable team environment working culture
- Pension Scheme with Standard Life
- Aviva Life Insurance
- Eye test vouchers and discounts
- Discounted corporate gym membership
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £1000
- Apprenticeship qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
- Cycle to work scheme
- Tech scheme
**Position in Organisation**
The Customer Care Adviser will report directly into the Team Manager and will have various support from colleagues nearby which will always be on hand.
**Operational Days and Hours**
With given notice, Konecta reserves the right to change your working hours. Please note that whilst you will be supporting the SodaStream contract, whose opening hours are Monday to Friday 8am to 4:30pm, your Konecta contracted hours will be 8.00am - 10.00pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business.
**Database & Systems & Training**
Full training will be given by Konecta and will include on-going training throughout your employment as and when required. You will also receive a full company induction that will include many areas such as GDPR the DBF Quality Management System and all other systems and soft skills training.
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