Gucci: Senior Client Advisor, Harrods Mrtw

3 weeks ago

London, United Kingdom Groupe Kering Full time

Summary

About Gucci

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.

Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.

**Job Description**:
Role Mission

To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand

Key Accountabilities
- Serve customers accordingly, with Gucci selling ceremony
- Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
- Guarantee cross and up-selling for all product categories
- Discuss with clients and give advice on general trends in fashion and developments in the luxury market, showing passion for fashion and luxury products
- Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease
- Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual clients and detect new high potential ones
- Ensure the achievement of individual and Store goals, enhancing and developing the business
- Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
- Contribute to manage the visual display of the products in accordance with Gucci visual standards
- Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
- Ensure the products replenishment and physical inventory of merchandise
- Follow Company grooming, accordingly with Gucci standards and policies

Key Requirements
- Proven experience in a similar role within fashion retail companies ideally with a strong background in Ready to wear or accessories
- Proven ability to drive and exceed individual and team result
- Deep passion for fashion and luxury fashion and trends
- Excellent commercial awareness
- High flexibility and ability to adapt to different customers
- Team-player mentality
- Strong communication skills with the knowledge and ability to build and maintain a client book
- Ability to work in a fast moving and dynamic environment
- Extensive Luxury product knowledge
- Fluent in English and preferably a second language

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

Job Type

Regular

Start Date

2023-07-03

Schedule

Full time

Organization

Gucci Ltd.

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