Customer Learning Facilitator

7 months ago

Peterborough, United Kingdom Zellis Full time

**About the role**:
Our Customer Learning Service is aimed at enabling Zellis customers to realise the full benefits from our solutions and support the adoption of good practice. Currently our Customer Learning team provides a catalogue of classroom and online training to support customers in the use of Zellis solutions.

Reporting to the Head of Customer Learning, the Learning Facilitator will deliver the tailored learning sessions to customers to upskill them to be fully versed and knowledgeable in our products, enabling them to get maximum return on their investment and become self-sufficient in its use and development.

The role of the Customer Learning team is to support customers during their onboarding into Zellis (as part of their implementation project), through periods of change, and ensuring the continued utilisation for their solution is maximised.

The delivery can be on client site or via remote Microsoft Teams sessions.

Key responsibilities include:

- Delivery of tailored learning sessions to customers across all Zellis Products (including Zellis HCM, Compensate, Optimum, Power BI, Power Automate and RSS) in line with the course outline.
- Travelling UK & ROI wide to deliver tailored learning sessions, where agreed.
- Being the face of Zellis and a positive representation of the company and brand.
- Working with SMEs to remain up-to-date with product development and validating learning session content is current and accurate.
- Facilitation of customer surgery sessions.
- Flexibility in content presenting, delivering a multi-topic learning timetable.
- Assisting in customer learning needs analysis.

In this role you'll ideally work on a hybrid basis (two days per week) from either our Peterborough, Birmingham or Bristol office. We'll also consider home based, but there will be regular travel still required.

**Skills and experience**:

- Solid knowledge in operational HR, payroll and WFM, as well as the overall market.
- Zellis HCM knowledge is an advantage.
- Ability to differentiate learning delivery based on customer requirements.
- Awareness of the different learning needs of a diverse customer base.
- Experience of differentiating learning delivery based on learner needs.
- Reactive adaptation of learning delivery.
- Experience in client-facing learning environments.
- An excellent learner and listener with strong critical thinking, analytic and interpersonal skills.
- Ability to travel and willingness to stay away from home when required.
- Focused, reliable, driven and can work on own initiative.
- Strong interpersonal skills.
- Excellent communication skills.
- Good planning and organisational skills.
- Excellent presentation skills both written and verbal.
- Drive to continuously develop personally.

**Benefits & culture**:
At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

- Unstoppable together.
- Always learning.
- Make it count.
- Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

- A competitive base salary.
- 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension scheme with company contributions up to 8.5%.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

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