Customer Learning Content Creator

1 month ago

Peterborough, United Kingdom Zellis Full time

**About the role**:
As a Customer Learning Content Creator, you'll enable Zellis customers to realise the full benefits from our solutions and support the adoption of good practice. Currently our Customer Learning team provides a catalogue of classroom and online training to support customers in the use of Zellis solutions.

The role of the Customer Learning team is to support customers during their onboarding into Zellis (as part of their implementation project), through periods of change, and ensuring the continued utilisation for their solution is maximised.

Reporting to the Head of Customer Learning, the Content Creator will own the creation and maintenance of our course catalogue which includes both e-Learning and in person training courses, across the full range of Zellis HCM functionality. In addition, you'll own the update and maintenance of the training database.
- This role will ideally to be based from our Peterborough, Birmingham or Bristol office on a hybrid basis with 2 days per week in the office. We'll also consider fully remote working.

Key responsibilities include:

- The design and development of eLearning courses using creative software, video, and animation.
- Once created, maintaining the eLearning and in person learning courses.
- The creation and maintenance of face-to-face course manuals and learning resources.
- Maintaining the Customer Learning Zellis HCM instance.
- Keeping up-to-date with product development and legislation changes to propose new courses or updates to existing courses.
- Turning often complex concepts into digestible pieces of information and the creation of supporting visuals.
- Working in collaboration with the Learning Facilitator to adapt learning based on course evaluation and product updates.
- Working in collaboration with SMEs across the business to validate the content is accurate and up-to-date.

**Skills and experience**:
Do you offer:

- Experience in storyboarding for eLearning or multimedia content?
- Experience developing high quality, interactive eLearning modules?
- Previous experience developing learning in the areas of Payroll, HR, and T&A software?
- Experience using Articulate 360?
- Good commercial acumen demonstrated through experience of growing a learning portfolio sustainably with year-on-year revenue growth?
- Knowledge of modern learning techniques and Adult Learning pedagogy?
- Demonstrable experience in creating and delivering software specific learning programs?

If so, then we'd love to hear from you.

**Benefits & culture**:
At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

- Unstoppable together.
- Always learning.
- Make it count.
- Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

- A competitive base salary.
- 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension scheme with company contributions up to 8.5%.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

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