Sales Support Administrator

1 month ago

Wilmslow, United Kingdom Didsbury Engineering Co Ltd Full time

_**JOB PURPOSE**:

- To assist the with the efficient and smooth running of the Sales Department by ensuring function processes are followed, customers are communicated with effectively in terms of quotes, orders and delivery updates, whilst also looking to help grow future business sales.
- **PRIMARY ACCOUNTABILITIES**:_
- Manage sales enquiries, produce quotes and process new orders
- Build and maintain strong professional relationships with key customers, ensuring that the CRM System is kept up-to-date
- Quote generation including supply of relevant technical and Export control information advice in line with Group policies/procedures
- Attend customer sites for UK sales visits (Occasionally abroad)
- Liaise with Design, Purchasing and Production departments regarding large projects and PDS orders to ensure SLAs are met, escalating to management where this is not possible
- Provide Customer Helpdesk support i.e. product operation and maintenance queries, advise on relevant regulations and safety standards, warranty claims and product complaints
- Maintain an up-to-date knowledge of products and services and cross and/or upsell when liaising with customers
- Assist the Finance Department with customer credit control
- Produce relevant customer market research
- Provide relevant export control support where appropriate
- **ESSENTIAL PERSONAL SKILLS / ATTRIBUTES**:_
- Experience in sales / account management environment.
- Computer literate, with good knowledge of Word, Excel and Outlook
- Good standard of written and verbal English with an excellent telephone manner
- Positive approach / attitude to customer service (both internal and external customers)
- Creditable and able to liaise confidently with both internal and external stakeholders including customers, suppliers and regulatory bodies
- Professional conduct demonstrated at all times with the ability to remain calm under pressure
- Ability to work unsupervised and provide guidance to junior members of staff
- Attention to detail and ability to prioritise workload
- Continuous-improvement mindset; highlight inefficient processes and suggest changes
- **DESIRABLE SKILLS / ATTRIBUTES**:_
- Previous experience working in an engineering environment.

**Benefits**:

- Company pension
- Flexitime
- On-site parking
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

Application deadline: 24/05/2023

Flextime

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