Customer Service Team Leader

3 months ago

Slough, United Kingdom SIXT UK Full time

Do you want to develop in an international and dynamic company with innovative products? Our new to the UK Customer Service Team Leader will lead and develop the Customer Experience Team and support the UK key corporate accounts. This role will require close supervision of the team and monitoring of the set targets. Working with all internal stakeholders to continually improve processes to give our customers an exceptional experience in their day-to-day management of their mobility requirements.

**DO WHAT YOU LOVE**
- Day to Day performance monitoring of the team through task setting and follow up
- Working with all internal stakeholders to ensure customer excellence and needs
- Be the conduit between Receivables, Customer and inside sales reduce outstanding debt
- Ensuring the department’s KPIs are met (revenue, service, B2B customer satisfaction)
- Have a full understanding of each customer contractual terms / KPI’s
- Identify key issue trend analysis and correct root cause
- Partnering up with international colleagues, to expand co operations with customers across the globe
- You will be a service-oriented administrator with strong sales customer relationship management skills for the car rentals division in UK.
- Making changes and cancellations to bookings, extensions and off hires
- Processing invoice Correction/Invoice disputes/Rate Correction (long term)/No show correction and P11D
- Answering incoming customer calls

**COME AS YOU ARE**
- Experience delivering exceptional Customer Service
- Team player with a positive attitude
- Must possess excellent communication and leadership skills
- Excellent level of numeracy
- Innovative, problem solver with the ability to make good business decisions.
- Ability and experience of managing multiple internal processes
- Driven and self-motivation to accomplish objectives and meet targets.
- Able to aid decision making by providing business cases, relevant data and independent judgement

**Additional Information**:
An attractive, annual salary + bonus. Enrolment in SIXT's pension scheme. 22 days annual leave + bank holidays. Generous family friendly provision. Employee terms for SIXT car hire. Staff rental scheme for friends and family. Cashback healthcare scheme. In service Life Assurance. Access to wellbeing app - Yulife. Access to an Employee Assistance Programme. Earnable offers on fitness and wellbeing, travel and hotels, technology, clothing etc. Paid training sessions & further development opportunities including access to LinkedIn Learning. A great team environment with regular team events and much more. Flexible hybrid working 2/3 days in the office.

**About the department**:
Our managers are experts in their field, in high demand, involved in many projects, and have to bear responsibility for their team. This requires support for appointments, calendar supervision, communication, administrative work, and many daily tasks. In our assistant positions, cleverness and thinking outside the box are required, many topics, even confidential ones, end up on the desk and the network to many departments and colleagues makes cooperation much easier. Keeping your eyes on content-related topics and making the daily business work is your prio challenge here. But there are nice colleagues in the team who can support you in this and might have some advice or lead for certain difficulties.

**About us**:

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